Client Executive, MLF

The Medium Law Client Executive is responsible for increasing Westlaw revenue, usage, and market share in assigned law firm accounts by utilizing skills related to legal research, training, sales, and marketing. You will leverage your expert consultative approach and opportunity analysis to meet customer needs. This is accomplished through an in depth understanding of Thomson Reuters products and strong relationship building skills. You will also effectively meet customer needs and build productive customer relationships, take responsibility for customer satisfaction and loyalty, and are focused on the big picture and business perspective when making decisions and taking action.

About the Role

In this opportunity as a Client Executive, you will:

• Provide high quality account management and customer support services to assigned accounts 

• Establish solid, long-term customer relationships and cultivates new business opportunities by diagnosing needs, presenting solutions, and addressing customer concerns 

• Attain assigned revenue account goals and support renewal process

• Develop, present, and implement special offers in non-Account Executive accounts 

• Partner closely with Sales Executives in identifying the sales opportunity for each firm 

• Educate customers on the benefits of Westlaw over competitors and trains customers on the use of Westlaw 

• Coordinate training efforts with Customer Success Representatives 

• Coordinate local marketing efforts within assigned accounts 

• Keep up to date on competitive activities in accounts and communicates information to divisional/regional management 

• Identify opportunities to leverage technology products aimed at increasing revenue and providing solutions

• Assist other market segments as needed 

About You

You’re a fit for the role of Client Manager if your background includes:

• J.D. preferred

• Legal practice experience preferred 

• Strong communication, presentation, and Westlaw legal research skills 

• Customer service orientation and experience 

• Account Management and sales/ marketing experience strongly preferred 

• Proficient in MS

• Previous legal research training preferred 

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What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

• Learning & Development: …