(Canada) Mergers & Acquisitions Support Specialist

PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software. At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose. Join us and be part of a team that is making a real impact. To learn more about us, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
Meet the Role:Reporting to the Manager, Sales Support/Mergers & Acquisitions, the Mergers & Acquisitions Support Specialist for PointClickCare is primarily responsible for executing the Mergers & Acquisitions sales process for our clients and prospects.  Due to its extensive footprint in the market, PointClickCare locations are routinely acquired both by existing PointClickCare customers and by new prospects.  Your role will be to ensure the flawless execution of the technical discovery, quoting, and contracting components of the M&A sales process

What you’ll be doing day to day:

• Execute the M&A sales process flawlessly for all current clients
• Assist with M&A sales process for new prospects as required
• Identify customer needs and cultivate effective sales strategies via phone and email in close collaboration with the Install-Base Account Executives and Customer Success Managers
• Lead joint discovery calls with our clients to develop detailed requirements necessary for flawless execution of the M&A sales process
• Work in close collaboration with the Team Lead, Mergers & Acquisitions Support and the Director, Senior Care and Sales Operations to document best practices in the M&A sales process and to develop business process improvement plans to streamline operations
• Proactively identify cross-selling opportunities to customers during the M&A sales process leveraging detailed knowledge and understanding of PointClickCare’s products, programs, and services

About You! You have:

• Previous sales/customer service experience (preferably in the software industry)
• Strong communication and interpersonal skills.  Expertise at delivering concise and engaging presentations both in-person and via telepresence
• A post-secondary diploma/degree preferred
• Ability to handle a fast-paced, demanding environment
• Experience making outbound calls to facilitate sales
• Expertise in conducting detailed discovery over the telephone
• Proficiency at conducting needs analysis
• Ability to engage customers and build relationships quickly and effectively
• Organized, independent, resourceful and diligent in maintaining CRM data
• Exceptional team player
• Prior experience with CRM
• Intermediate-Advanced MS Excel skills.  Familiarity with working with pivot tables is a must-have.
• Advanced MS PowerPoint skills

At PointClickCare, base salary is one of the many components that make up our total rewards package. The CAD base salary range for this position is $77,000-$83,000 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all CAD locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
PointClickCare Benefits & Perks:Benefits starting from Day 1!Retirement Plan Matching Flexible Paid Time OffWellness Support Programs and ResourcesParental & Caregiver LeavesFertility & Adoption SupportContinuous Development Support ProgramEmployee Assistance Program Allyship and Inclusion CommunitiesEmployee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.
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