Agent, Inbound Sales - Pet

Are you passionate about being part of a team that delivers extraordinary care to help individuals and businesses prepare for and protect their retirement? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Join the Nation with Nationwide Pet Insurance!

Are you a sales professional looking for an exciting opportunity with unlimited earning potential? Nationwide Pet Insurance, a leader in the pet health insurance industry, is hiring! We offer a base salary with an uncapped commission structure, and all our leads are incoming, driven by our marketing efforts, referrals, and veterinarians.

Why Nationwide Pet Insurance?

Founded by veterinarians and operated by passionate pet lovers, we are dedicated to providing the best pet health insurance. Here, you'll work with top talent, shape your career, and contribute to our growth in a fun, fast-paced team environment.

Position Overview

We have a fantastic opportunity for full-time Sales Agents to join our Inside Sales Department. In this remote call center role, you'll handle incoming calls to promote and sell pet insurance, endorsements, renewals, and services to potential and existing policyholders. You'll also follow up on leads and applicants to complete their pet’s policies and provide basic customer support.

Compensation

• Base Salary: $42,315/year
• Sales Incentive Plan: Targeting $24,000/year if monthly premium goals are met
• Uncapped Commission: Unlimited earning potential

Hours of Operation

• Training: Full-time, Monday – Friday, 9:00 am – 6:00 pm PST
• Call Center Hours: Monday – Friday, 5:00 am – 7:00 pm PST; Saturdays, 7:00 am – 3:30 pm PST
• Flexibility: Must be available to work any shift based on business needs and performance

Qualifications

• Preferred: Property & Casualty license (company-sponsored if not licensed)
• Experience: 2 years in sales, preferably in a call center environment
• Skills: Professional attitude, strong computer skills, adaptable technological mindset, effective organizational capabilities, excellent multi-tasking aptitude
• Licensing: Must be able to acquire and maintain licensure in all 50 states (including the District of Columbia) as a condition of employment. Continuing Education credits are required to maintain licensure.

Knowledge

• Proficient in standard sales processes: prospecting, appointment setting, needs analysis, objection handling, presentation skills, negotiations, closing skills, account maintenance, and follow-up.

Ready to make a difference in the lives of pets and their owners? Apply now and become part of the Nationwide Pet Insurance family!

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Job Description Summary

Do you have what it takes to exceed sales targets - earn money in an uncapped commission structure - by joining the number one pet insurance sales team? Are you a persistent sales person who can adapt their sales conversations to various types of calls from across the country to grow Nationwide’s dominant market share in the pet insurance industry? If this sounds like a job you could love, we want to know more about you!

As an Inbound Sales Agent, you’ll promote and sell pet insurance, endorsements, renewals and services to potential and existing customers. You’ll also provide basic customer service, referring more complex issues to others on the team. Our call center is busy, so you’ll be working in a fast-paced environment, consulting with customers to offer the best coverage to protect their pets.

Job Description

Key Responsibilities:

• Receives and makes calls from/to prospects, qualifies new potential policyholders and explains policies and endorsements offered, recommends type of coverage based on analysis of prospect’s circumstances and needs.

• Handles inbound renewal calls and/or initiates outgoing calls, following up on existing or prior policyholders, and perform standard and recommended sales techniques and processes to retain, upgrade, sell or consult with prospects and customers. (See Sales Requirements)

• Calculates and quotes premium rates for recommended policies, endorsements and renewals.

• Performs initial underwriting review of pet eligibility.

• Follows and abides by all insurance laws and regulations as they pertain to the Sales Representative and VPI Pet Insurance in the delivery of the details of the policy and processes offered by VPI.

• Collects premiums from policyholders and inputs payment data.

• Anticipates future needs and calls on established customers to renew and upgrade accounts.

• Develops personal time management and organizational tools.

• Retains responsibility for personally sold policies to retain them and avoid cancellations within reason and in compliance with company policies, procedures and guidelines during the term of the policy.

• Maintains accurate and through documentation, follows up on medical and pending applications with Underwriting, vet clinics, and policy holders until the application is approved or declined by either the policyholder or VPI.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Sales Supervisor. Direct reports not typically assigned. Indirect reports not typically assigned.

Typical Skills and Experiences:

Education: One-year certificate from college or technical school; or three to six years related experience and/or training; or equivalent combination of education and experience. Bachelor’s degree preferred but not necessary.

License/Certification/Designation: Property and Casualty license required in all 50 states. Sales Agent will be required to maintain licensure through completion of required Continuing Education credit as a condition of employment.

Experience: A minimum of 18 months prior telephone or direct sales experience preferred.

Knowledge, Abilities and Skills: Health insurance products, services, and terminology; voluntary and payroll deduction employee benefit plans; health and property and casualty brokerage practices and third-partythird-party administrators; sales methods and closing techniques; account management techniques.

Skills/Competencies: Ability to exercise initiative in translating leads to business opportunities and accounts; independently organize and manage work tasks to achieve effective use of time; make persuasive presentations and communicate effectively with brokers, third-party administrators, clients, internal staff and management. Ability to read, analyze and interpret general business periodicals, professional journals and technical procedures. Ability to write reports and business correspondence. Ability to speak in front of others; to lead; to facilitate; and to train small to large groups including employees, policyholders and outside groups. Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, verbal, diagram or schedule form.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resources Business Partner.

Values: Regularly and consistently demonstrates the Nationwide Values.

Job Conditions:

Overtime Eligibility: Eligible (Non Exempt)

Working Conditions: Employees work in normal office and/or normal home office environments. Employees are expected to occasionally bend, stoop, reach, lift, and carry equipment, collateral, and materials used at vendor fairs, open enrollments, and trade shows, weighing up to 50 pounds. Some travel required, with possible overnight stays.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Credit/Background Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range.

The national salary range for Agent, Inbound Sales - Pet : $42,315.00-$57,000.00

The expected starting salary range for Agent, Inbound Sales - Pet : $42,315.00 - $46,200.00

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