Account & Relationship Managment Executive - Health Education/SaaS - (USA-Remote)

About the Role:
As an Account & Relationship Management Executive, you will manage a portfolio of accounts, with a significant role in setting and negotiating product/service terms. You will leverage your deep understanding of business and account needs to create demand for the organization's products and services, driving revenue and ensuring high customer satisfaction.
 

Additional Information Ovid: Online Medical Journals, Books & Databases Platform | Ovid | Wolters Kluwer

Responsibilities:
• Develop in-depth relationships with key decision-makers in assigned accounts.
• Conduct thorough needs analysis to align products/services to customer requirements.
• Negotiate terms and close sales with a high degree of authority.
• Develop and implement targeted sales strategies.
• Track and analyze sales performance metrics and tailor strategies accordingly.
• Conduct regular status meetings with clients to ensure satisfaction and identify opportunities.
• Provide detailed and accurate sales forecasts.
• Support clients during the implementation of products/services.
• Resolve complex customer issues promptly and effectively.
• Identify opportunities for upselling and cross-selling within the account portfolio.

Skills:
• Communication: Excellent verbal and written communication skills.
• Negotiation: Strong negotiation skills for setting terms, closing deals and contract renewals.
• Product Knowledge: Solid understanding of the organization's products or services.
• Sales Strategy: Ability to design and implement targeted sales strategies.
• CRM Expertise: Advanced use of CRM software for account management.
• Problem-Solving: High proficiency in resolving complex customer issues.
• Analytical Skills: Strong analytical skills for tracking and adapting sales performance.
• Relationship Building: Exceptional ability to build and maintain long-term client relationships.

Requirements:

• Background: Bachelor, 5+ plus year of account management and new sales/logo’s

• ​Sales Experience: Knowledge selling into Library and research services, but also SaaS and/or educational technology companies.

• Industry Experience: Experience working in or selling to the healthcare, academic, or library sectors. Familiarity with the specific challenges and needs of these industries.  Health focused academic space.

• Knowledge of Healthcare and Academic Systems: Understanding of how libraries, medical and nursing faculties, and hospitals operate, including their procurement processes and decision-making hierarchies.

• Networking Skills: Established network within the healthcare and academic communities, which can be leveraged to build new client relationships.

Travel:

• Up to 50% (i.e., client sites, annual sales and conferences within territory).

#LI-Remote

Compensation:

Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA: $95,560 - $133,750

 

This role is eligible for Commission.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

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