Account Manager (@Hybrid or @Remote, WA or FL)

About the role:

Are you a customer-focused salesperson who wants to work at one of Seattle’s most successful startups? OfferUp seeks an Account Manager who is passionate about building relationships and connecting people through shared value and positive experiences. In this role, you will be the primary point of contact, focusing on building long-term relationships with businesses in our OfferUp Business Program. 

You must be highly motivated and have a history of success in delighting your customers, taking a consultative approach to problem-solving, and creating opportunities.

Here’s more of what you will get to do:

• Be the primary point of contact and build long-term relationships with Businesses in our OfferUp Business Program
• Ensure timely and successful delivery of our solutions according to business needs and objectives
• Responsible for keeping current businesses satisfied and delivering exceptional client service on a day-to-day basis
• Focus on identifying and closing upsell opportunities and retaining existing business
• Lead, track, and report on all customer activities and results in our CRM (Salesforce.com)
• Consulting, analyzing data, trends, and reports to consult with clients regarding their performance
• Outreach of 30-40 client calls per day
• Achieve upsell goals by educating customers on the value of our Program and Services
• Coaching clients on how to utilize our products best and train them with new features/product

You’ll thrive in this role if you have:

• 2-5 years of proven Account Management, Customer Support, Vendor Management, Customer Success, New Business Development, or other relevant experience
• Track record of exceeding new business or upsell targets for 2-5 years 
• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization
• Managing a large book of business - 150-200 accounts
• Experience in delivering client-focused solutions based on customer needs
• Experience in Microsoft Office Suite, Google Apps, Salesforce, Excel, Google Applications, and other reporting tools, including B.I. Tools, Tableau.
• You have exceptional written and verbal skills and can craft and articulate messages with a clear vision and assess clients' real needs from their preferences
• You’re organized, dependable, and detail-oriented, with the ability to work independently, create your own deadlines, and use your bias to accomplish them
• You’re a people person who thrives off making customers happy, and you have 2-5 years of proven Account Management, Customer Support, …