Workday Client Service Lead IV - Virtual

Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.

With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.

It’s why we’re so driven to connect passion with purpose. Our team’s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.

To learn more about us, visit stradaglobal.com
 

The Workday Client Service Leader IV (CSL IV) is an inspirational leader responsible for managing and leading a high-performing team of Workday CSLs who are responsible for ongoing service delivery and growth across recurring revenue clients. Their key focus areas include profitability maximization, client referenceability and satisfaction, colleague development and leadership, sales support, and practice innovation and optimization. 
 

As a vital member of the leadership team and providing key input to the practice strategy and vision, the CSL IV has primary accountability to understanding market trends and client needs/feedback to define and lead strategic initiatives that drive improvements to service delivery, internal governance, client satisfaction and revenue growth.  The CSL IV ensures consistent execution of ongoing client deliverables and develops strategy for success and growth across portfolio of accounts, leads solutions to complex problems/projects, and drives maximum ROI and value for clients and the firm.

The responsibilities include:
Strategic Vision and Execution:

• Define and coordinate service delivery, methodologies, and processes aligned with market trends and client needs/feedback.
• Drive service delivery process improvement, consistency and clarity across the business
• Collaborate across global Workday and Strada operations to drive consistency and adherence.

Client-Centric Approach:

• Foster a client consulting mindset within the team to drive growth in client relationships and achieving client outcomes.

Market Insights and Innovation:

• Understand market drivers and trends to optimize revenue and profitability.
• Focus on innovation, delivery efficiency, automation, and methodology enhancements.

Sales Alignment:

• Collaborate with Sales & Solutions teams to drive revenue.
• Creatively model service delivery efforts and engage in client conversations about our strategy.

Profitability Maximization:

• Implement innovation and initiatives that increase profitability.
• Align hiring strategy with profitability targets, practice needs, and revenue forecasts.
• Responsible for portfolio revenue and margin obtainment.

Client Engagement and Workday Expertise:

• Speak to clients about Workday trends and Alight best practices.
• Provide input to overall practice strategy and lead vision-aligned initiatives.
• Serve as Executive Sponsor on engagements needing additional governance and strategic support.
• Support activities that allow for voice of client and feedback to drive the strategic direction of the practice in support of meeting expectations and client desired outcomes

Colleague Development and Leadership:

• As leader of Client Service Leaders, create an engaging environment focused on delivery excellence
• Support continuous growth and effective coaching for future leaders.
• Champion global product and process education for effective client consultations.
• Develops and cascades appropriate goals and OKRs that align to the overall strategic direction and vision.

Account Management and Retention:

• Cultivate long term partnerships and serve as trusted advisor with clients, acting as their primary point of contact and single point of accountability for services and escalation. Responsible for customer satisfaction with delivery of Payroll, cloud services and SaaS solutions, client referenceability and client retention.
• Drives strategic planning and ROI value for clients Serve as Executive Sponsor on engagements needing additional governance and strategic support.
• Responsible for supporting revenue retention, growth and services/solutions expansion through identifying opportunities for upselling, cross selling, or change requests.  Works with Account or Sales Executives to close opportunities and increase services or domains.
• Manages P&L for aligned accounts, monitoring cost and revenue associated with aligned clients, invoicing coordination and approvals. 
• End to end management and adherence of all contractual service terms, client governance and meeting client Customer Satisfaction goals.
• Manage client delivery through coordination with aligned resources within the capacity allocated in contracts and adherence to Alight Release Management best practices, assessment and confirmation of work alignment to scope and engagement with internal and client teams to maintain task momentum and delivery timelines.

Qualifications

·       Minimum of 10 –15 years of previous Client management/Project management experience.

·       Executive level client relationship management

·       Complex problem solving and process improvement projects across large organizations, proven track record of strong revenue growth and leadership, P&L management responsibility at portfolio level. 

·       Experience influencing internal or external clients, leading meetings, and facilitating solutions.

·       Experience implementing complex, practical business solutions under multiple deadlines.

Benefits
We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. 
 

By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test.  You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion
Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement
Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law.   In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country
Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.
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We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum :

108,900 USD

Maximum :

172,800 USD

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://bit.ly/Alight_Benefits

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. Apply