VinSolutions Performance Manager

Company

Cox Automotive - USA

Job Family Group

Customer Care Group

Job Profile

Client Performance Manager B - CAI

Management Level

Individual Contributor

Flexible Work Option

Can work remotely but need to live in the specified city, state, or region

Travel %

Yes, 50% of the time

Work Shift

Day

Compensation

Compensation includes a base salary of $80,500.00 - $120,700.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $27,000.00.

Job Description

The VinSolutions Performance Manager is expected to build and maintain relationships with external clients and ensure client needs are the driving force behind priorities, decisions, and activities to ensure client and revenue retention and drive product utilization. The Performance Manager owns the client relationship on behalf of the company and will act as the client advocate internally by communicating the client’s needs to various departments.  

This is a regional position encompassing San Diego, Orange County, and Los Angeles. Preference will go to applicants living within the territory.

The Performance Manager works remotely under moderate supervision, responsible for protecting the revenue stream from a business model even where no long-term client contracts might exist. The Performance Manager is also responsible for identifying the level of customer interest in additional products, harvesting additional accounts, and expanding/upselling product functionality to potentially increase revenue growth across their client base. The Performance Manager is expected to collaborate with other Performance Managers to ensure clients with multiple products encounter a seamless and consistent experience.

What You'll Do:

• Responsible for external client retention by working independently to effectively managing the progress and results of all accounts assigned within their portfolio.

• Build and maintain relationships with a portfolio of clients and ensure customers’ needs are the driving force behind every priority, decision, and activity. 

• Retain clients by engaging with each client through onsite visits and virtual screen share engagements to drive valuable insights to increase product utilization and improving client’s business processes and helps them meet their objectives. 

• Build and develop strong working relationships with clients and all client staff at all levels from within the dealership.

• May also work with ‘at risk’ clients, using judgment to identify and develop an action plan to turn around and retain the relationship. 

• Follow …