UX Researcher

Job Summary

The Red Hat Experience Engineering (XE) team is looking for a talented UX Researcher/Data Analyst with a passion for turning user data and measures into compelling insights and recommendations, a solid understanding of user research methodologies, and the ability to partner effectively with a wide variety of internal stakeholders. To be successful in this role, you should have an established track record of identifying and advocating for user needs based on usage/behavioral data and other types of collected feedback. You will be accountable for helping to monitor the usage of our existing AI solutions and conduct research to support the development of new solutions across the XE portfolio. You’ll play a key role in early prototyping of solutions, performing data and model exploration, and connecting across multi-disciplinary teams to understand problem statements and business success measures. You likely have experience gathering data from various sources, analyzing large datasets, and developing consumable data summaries and/or visualizations. This role will ideally be located with proximity to our Raleigh, NC office and willing to work in a hybrid environment, but may be flexible based on qualifications and provided that the candidate is open to significant US East Coast working hours.

Primary Responsibilities

• Work cross-functionally on data availability/collection, analysis, and reporting 

• Translate large volumes of raw, unstructured data into easily digestible formats

• Recommend ways to improve the design of our AI solutions to meet user needs based on their feedback

• Help create, maintain, and implement processes and documentation to increase the efficiency and scalability of the team

• Follow proper controls and governance for the use of customer and other confidential data

• Communicate data-related challenges and help to prioritize resolutions based on alignment with organizational goals

Required Skills & Experience

• Ability to critically analyze data, test hypothesis, and iteratively try new approaches

• Ability to modulate from detailed analysis to more big-picture trending depending on the business need and audience

• Experience advocating for user needs and using data to inform/prioritize next steps

• Knowledge of research methodologies and how to apply them effectively

• Solid grasp of data systems and how they interact with each other

• Bachelor's degree in a related field (e.g., UX Research, Data Science/Analytics) with 3+ years of relevant working experience or Masters degree with 1+ year of working experience

• Knowledge of customer support- and customer experience-related data and metrics is a plus

• Experience in a startup/fast-paced environment or Open Source project …