Technical Adoption Champion

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

As a Technical Adoption Champion at Genesys, you’ll be at the forefront of transforming customer experiences by driving the adoption of our powerful platform. This role isn’t just about technology; it’s about building strong, customer-centric relationships and influencing outcomes that drive real value. Your expertise will shape how our customers experience and leverage Genesys to its fullest potential. You’ll be working with both C-level executives as well as day to day practitioners to go wide and deep across our customer base. If you have a passion for showcasing technology, delivering executive presentations, building cutting edge innovation, then this role is for you…

Your Role and Responsibilities
You’ll collaborate closely with key accounts to create impactful adoption strategies, ensuring every customer maximizes their use of the Genesys platform.

Key Responsibilities Include:

• Promoting New Features: Collaborate with Technical Account Managers (TAMs) to introduce and drive adoption of innovative features.
• Engaging with Executives: Present to and resolve conflicts with executive stakeholders, fostering long-term trust.
• Effective Communication: Produce executive summaries, reports, and concise presentations for customer alignment.
• Cross-Functional Collaboration: Partner across teams to manage and deliver on tasks that meet customer goals.
• Technical Guidance: Act as a trusted advisor, sharing insights on platform architecture, usability, and best practices.

Qualifications
We’re looking for candidates with a blend of technical acumen and a customer-focused mindset.

• Experience: 12-15 years in Customer Success, Contact Center Management, Solutions Consulting, or Technical Account Management.
• Skills: Professionalism, communication, and a commitment to customer success are essential.

#LI-REMOTE

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.