Technical Account Manager
Canada - Remote
Who we are
Samsara (NYSE: IOT) is the pioneer of the Connected Operations⢠Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing â and we are excited to help digitally transform their operations at scale.
Working at Samsara means youâll help define the future of physical operations and be on a team thatâs shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, youâll have the autonomy and support to make an impact as we build for the long term.
About the role:
As a Samsara Technical Account Manager (TAM), you will build a track record of customer success by leveraging your technical expertise, strong business acumen, bilingual proficiency in English and Spanish, and a commitment to living by Samsara's core values and operating principles. Your primary responsibilities will be to build and maintain relationships with customers and account teams, develop a technical understanding of your customersâ Samsara implementations, transform their technical support experience, update our system of engagement, and contribute to team growth. These activities will enable you to proactively set your assigned customers up for success by optimizing their Samsara platform and mitigating risk with particular care during critical peak events.
As a TAM, you will occasionally be the point of contact for significant incidents, being responsible for the customerâs expectations and communications through resolving such incidents. Our TAM is the primary technical interface on behalf of our customers and works closely across internal and external stakeholders, as required, to address customer needs.
You should apply if:
- You want to impact the industries that run our world: Your efforts will result in real-world impactâhelping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
- You are the architect of your own career: If you put in the work, this role wonât be your last at Samsara. We set up our âŚ
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Canada Remote
Benefits/PerksArchitect of your own career Autonomy Autonomy and support Autonomy and support to make an impact Base salary + bonus Career development Charity fund Competitive total compensation package Equity refresh awards Health benefits High-caliber team Opportunities for growth Opportunities to experiment Rapid career development Real-world impact Remote and flexible working Restricted stock unit awards Support Supportive culture Total Direct Compensation
Tasks- Build and maintain customer relationships
- Build customer relationships
- Champion, role model, and embed Samsaraâs cultural principles
- Contribute to team growth
- Solve complex problems
Account management APIs Bilingual (English Bilingual (Spanish) Business Acumen CAN Cloud Collaboration Communication Communications Compensation Cultural Principles Customer Success Events Flexible Working Hardware Infrastructure Internet of Things IoT Legal Manufacturing Operations Product Product Solutions Python Recruiting Remote work SaaS Salesforce Software troubleshooting Sustainability Systems Tableau Technical Technical Account Management Technical Expertise Technical Support Telematics Troubleshooting Zendesk
EducationBachelor's Bachelor's degree Computer Science Related Field
TimezonesAmerica/Edmonton America/Moncton America/Regina America/St_Johns America/Toronto America/Vancouver UTC-3 UTC-4 UTC-5 UTC-6 UTC-7 UTC-8