SysOps Engineer

SysOps Engineer 
Remote, USA OneStream Software LLC

Benefits Offered Vision, Medical, Life, Dental, 401K
Employment Type Full-Time
Compensation Range $88,000.00 - $110,000.00 (Range applies to US candidates only) + Benefits/Variable Com/Equity – Range may vary based on experience  

ABOUT THE JOB

OneStream Software is a hyper-growth SaaS company focused on financial and operational data analytics for the largest companies in the world. We host our software on the Microsoft Azure cloud in many regions around the world using a variety of Azure technologies. This position focuses on the operations of our customer environments including but not limited to provisioning, maintaining, performance monitoring/management, and disaster recovery. In addition to normal environment management, this role is an escalation point for customer support requests. In this role you are expected to prioritize uptime, security, and performance of the customers' environment over all other activities. You also must be able to work well individually as well as part of a team to ensure tasks are managed in the most efficient manner enabling seamless integration of operations throughout various locations and time zones. A blended passion for technology, knowledge growth, collaboration, and customer success are what makes a person successful in this role. 

RESPONSIBILITIES

Primary responsibilities:

• Customer environment implementation and software configuration.
• Perform environment updates and software upgrades.
• Provide excellent customer service and support.
• Monitor customer environments through Azure alerts and Operations Management Suite.
• Identify opportunities for automation and process improvement.
• Troubleshoot production issues and perform on-call duties.
  
  

Secondary responsibilities:

• Participate in architectural discussions to ensure solutions are designed for successful deployment in the cloud.
• Architect, design and implement solutions with Azure Resource Manager (ARM).
• Update technical documentation, workflows, and knowledge-based articles.
• Identify opportunities for security and improvement.
• Implement changes for compliance certification as needed.
• Support internal infrastructure projects as needed.

DESIRED SKILLS AND EXPERIENCE
Required Education and Experience

• BS/BA in Computer Science, Engineering, or related field.
• AZ900 highly desired, or actively working towards Azure certification.
• 2+ years network engineering and infrastructure experience.
• Proven experience as help desk technician or similar customer service role.
• Experience with any of the following technologies, tools, and concepts:
  • Microsoft Azure or Amazon Web Services (AWS) preferred but not required.
  • Microsoft …