SVP Customer Success

😎 Our CultureQuantum Metric's number one objective is happy people, diverse and inclusive culture. We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose.  
As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges + games, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds.  
We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships.
At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.
🚀 About the RoleAs the SVP of Customer Success, your strategic and empathetic Customer Success (CS) leadership will help Quantum Metric retain our customers and empower our Customer Success team.
Our customer base is steadily growing, and we choose to support every new and existing customer by connecting their efforts to business outcomes through our world-class customer success organization. You’ll take the lead on those efforts. Some key areas you’ll focus on will be onboarding, product adoption, customer advocacy, data analytics & reporting, customer support, and retention/renewals.
Our Customer Success team is an organization of intelligent and driven individuals. They are split into three primary roles which are Account Management, Customer Success Engineers and Business Consultants - all are dedicated to helping our customers make the best use of our platform and ultimately derive outcomes from the intelligence they gather from using Continuous Product Design. 
You'll know this role is right for you if you’d describe yourself as an energetic leader with a knack for operational proficiency, a customer-facing aficionado, problem resolution, a data analysis & reporting nerd, and an empathetic and experienced people manager. You will report …