Sr Manager, Customer Success and Training (Remote)

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/

What you will do here

The Sr. Manager, Customer Success & Training builds strategic and scalable customer experiences that create and sustain loyalty. As a leader and collaborator within the Domestic Learning organization, you will actively engage with teams across the company—such as marketing, product, and technology—to ensure every customer onboards well and derives maximum value from our digital solutions. This position aligns with sales leaders to guide the work of a team of individuals dedicated to building account relationships that deliver outcomes for our customers and their users while driving business results. This role supports post sales activities through proactive calls and engagement campaigns, and by serving as our customers’ liaison with peer teams focused on technical services, marketing, and support.

This position is a collaborative and inclusive leader who blends innovative approaches, operational thinking, and a customer-centric approach to scale experiences wherever possible while providing bespoke care when needed. A key objective is to capture and reflect the voice of the customer back to partners across the organization, so together, we can align around a unified vision and strategies that connect the Gale brand promise with the customer experience across their full journey.

As a business and people leader, you will:

• Set the strategy for onboarding new customers from two distinct customer groups onto our products and engaging users throughout their journey
• Design and implement strategic and scalable training and education experiences
• Collaborate with other Gale business leaders …