Sr ISA - Unified Comm

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

Job Summary

The Sr. Inside Solution Architect-Unified Communications supports Account Managers by assisting them in the sale of solutions related to Unified Communications. The Sr. Inside Solution Architect-Unified Communications builds relationships and educates Account Managers on the technologies, resources, and pricing programs available to them. The Sr. Inside Solution Architect-Unified Communications develops and maintains strategic relationships with Sales Management of the teams they support and seen as a trusted advisor to grow business. The Sr. Inside Solution Architect-Unified Communications is expected to be subject matter expert in multiple families of Unified Communications solutions.

What you will do:

• Technology Leadership: Educates Account Managers by conducting short training classes on Unified Communications products. Explains the features, benefits, and technical specifications of new secondary, emerging and complementary products and solutions. Explains conceptually how secondary and emerging/add-on products and solutions are installed and implemented for customers.

 • Designs solutions for secondary and emerging/complementary products and solutions. • Expert level knowledge of multiple Unified Communications categories inclusive of vertical specific needs.

• Readily shares lessons learned and technical knowledge with other Inside Solution Architects and Account Managers regarding primary, secondary, emerging, and complementary products and solutions.

• Answers questions and assists less experienced team members on using the tools of the job. • Keeps abreast of changes and trends.

 • Attain role level certifications.

• Sales Support: Consults with customers and partners to architect solutions. • Follows up and responds to questions regarding registrations and closed deals, and escalation needs. • Monitors and renews service maintenance contracts.

 • Tracks sales leads, manages sales pipeline from lead to closure for sales over segment threshold.

• Registers and manages customer proposals in partner registration systems. • Produces quotes and BOMs.

• Creates quotes for high priority RFPs and/or assists with RFP content. • Produces sales forecast reports.

 • Reviews quotes and orders for accuracy.

 • Sales: Discusses solutions at a conceptual level with customers and potential customers. Explains the solutions …