Sr. Director, Account Management

Who we are  

Transcarent is the One Place for Health and Care. We cut through complexity, making it easy for people to access high-quality, affordable health and care. We create a personalized experience tailored for each Member, including an on-demand care team, and a connected ecosystem of high-quality, in-person care and virtual point solutions. Transcarent eliminates the guesswork and empowers Members to make better decisions about their health and care.

Transcarent is aligned with those who pay for healthcare and takes accountability for results – offering at-risk pricing models and transparent impact reporting to ensure incentives support a measurably better experience, better health, and lower costs. 

At Transcarent, you will be part of a world-class team, supported by top tier investors like 7wireVentures and General Catalyst, and founded by a mission-driven team committed to transforming the health and care experience for all. In May 2024, we closed our Series D with $126 million, propelling our total funding to $450 million and fueling accelerated AI capabilities and strategic growth opportunities. 

We are looking for teammates to join us in building our company, culture, and Member experience who:  

• Put people first, and make decisions with the Member’s best interests in mind 
• Are active learners, constantly looking to improve and grow 
• Are driven by our mission to measurably improve health and care each day 
• Bring the energy needed to transform health and care, and move and adapt rapidly 
• Are laser focused on delivering results for Members, and proactively problem solving to get there 

About this role  

Our team is seeking an experienced Sr. Director, Account Management to help us reach our mission of making it easy for people to access high-quality, affordable health and care. In this role, you will focus on building and cultivating deep relationships with your team, think critically about issues 

What you’ll do  

• Lead, coach, and develop a team of account coordinators, commercial account managers, and national account managers. 
• Foster a positive and inclusive team culture that encourages innovation, accountability, and continuous improvement. 
• Drive change within complex and fast-moving organization 
• Navigate ambiguous situations and solve complex problems, including those with conflicting stakeholder views. 
• Establish, cultivate, and manage key relationships with our strategic clients. 
• Accountable for client loyalty, satisfaction, and account growth 
• Identify and alleviate internal constraints for your team. 
• Collaborate with - and become a trusted advisor to - internal managers and executives across marketing, sales, operations, finance, and clinical departments. 
• Develop and obtain buy-in on the renewal process and be accountable for advancing growth strategy within team book. 
• Set and monitor team performance metrics, ensuring they align with OKRs. 

What we’re looking for  

• 10+ years of experience in account management or a related field, with at least 5 years in a management role. 
• Demonstrated success in managing and developing high-performing teams. 
• Exceptional interpersonal skills with the ability to work effectively with diverse personalities. 
• Strong analytical skills and data driven mindset focused on translating data into meaningful insights.  
• Excellent communication, negotiation, and presentation skills. 
• Proven ability to drive client satisfaction and business growth. 
• Ability to travel at least 30% of the time, with overnight travel included. 

Total Rewards 

Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity.  

Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options.  

Our benefits and perks programs include, but are not limited to:  

• Competitive medical, dental, and vision coverage  
• Competitive 401(k) Plan with a generous company match  
• Flexible Time Off/Paid Time Off, 12 paid holidays  
• Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance 
• Mental Health and Wellness benefits  

Location  

You must be authorized to work in the United States. Depending on the position we may have a preference to a specific location, but are generally open to remote work anywhere in the US.  

Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out!  

Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.