Sr. Business Transformation Manager

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Location: Remote within US (not limited to the states it is tagged to)

Are you a strategic leader with a passion for driving organizational change and transformation? Genesys is seeking a dynamic Senior Business Transformation Manager to manage our enterprise-wide transformation initiatives. This role is pivotal in shaping our company’s future by implementing innovative solutions, fostering a culture of continuous improvement, and ensuring alignment with our strategic goals. 

Join our team and be at the forefront of our transformation journey. You’ll have the opportunity to make a significant impact, work with talented professionals, and drive meaningful change at Genesys. If you have a passion for transformation, we want to hear from you! 

Responsibilities: 

Strategic Leadership: 

• Manage and support large-scale transformation initiatives to drive organizational change and achieve business objectives. 

• Provide strategic leadership, direction, and innovative solutions to the project teams. 

• Develop and execute comprehensive transformation roadmaps, ensuring alignment with strategic goals and timely delivery of key milestones. 

Project Management: 

• Manage the full lifecycle of transformation projects from ideation through implementation.  

• Ensure initiatives are delivered on time, within scope and within budget while meeting or exceeding business objectives. 

Stakeholder Management:

• Build and maintain strong relationships with senior leaders and stakeholders across the organization. 

• Communicate complex transformation strategies and updates clearly and effectively to all stakeholders, including senior leadership. 

Process Optimization:

• Apply advanced process improvement methodologies to enhance operational efficiency and effectiveness. 

• Uphold and promote the principles of out-of-the-box, simplicity, automation, self-service, and risk reduction in all transformation activities. 

Collaboration & Mentorship:

• Facilitate knowledge sharing and mentorship within Business Transformation and other internal organizations communicating issues, and questions timely. 

• Manage and collaborate effectively with global teams, fostering a culture of continuous improvement and high performance. 

Risk & Issue Management:

• Proactively identify, mitigate, and resolve risks, issues, and obstacles raised by stakeholders and project team. 

• Ensure action items are clearly defined, assigned to owners, and driven to resolution in a timely manner. 

Qualifications: 

• Minimum of 8 years relevant experience in leading large-scale transformation initiatives driving Go-To-Market (GTM) strategies and operations 

• Strong background in the coordination of GTM strategies and Sales Operations 

• Track record of leading large, transformational projects. 

• Proven ability to take ownership of the initiative, troubleshoot complex issues, build strong relationships across all levels of the organization, and solicit/gain support inside and outside of the Business Transformation team. 

• Experience working with third-party consultants and managing vendor relationships. 

• Must be able to work independently and proactively in a fast-paced environment. 

• Advanced process improvement skills with a track record of driving operational excellence. 

• Exceptional presentation and communication skills, both written and verbal. 

Desirable Skills: 

• Bachelor’s degree in Engineering, Business, Economics or a related field preferred. 

• Proven knowledge in agile and waterfall project management methodologies; certification preferred. 

• CRM and Revenue Reporting Systems reporting experience is highly desired. 

• Expertise with project management tools. 

#LI-Remote

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.