Sr. Account Manager

About Xirgo Holdings, Inc

Xirgo Technologies offers a complete portfolio of proprietary supply chain monitoring and management technology to convert IoT data from information to insights — enabling the smartest telematics data analytics solutions.

The Senior Account Manager will be responsible for cultivating and managing strategic relationships with our key Technology Solution Providers, driving revenue growth, and ensuring the successful adoption of Xirgo Technologies' products and solutions. This role requires a blend of technical expertise, strong relationship management, and a deep understanding of the technology industry.

Essential Functions/Major Responsibilities:

• Strategic Account Management:

• • Own and manage relationships with Technology Solution Providers (TSP), ensuring alignment with Xirgo’s product offerings.
  • Act as the primary point of contact for assigned accounts, proactively identifying customer needs and providing consultative support.
  • Develop and execute account strategies to drive customer satisfaction and retention, leading to long-term partnerships.

• Sales Leadership & Revenue Growth:

• • Identify and pursue opportunities to grow existing accounts, with a focus on increasing sales volume and product penetration.
  • Identify and pursue new TSP/net new business opportunities to increase company relationships and sales volume.
  • Collaborate with the team to develop targeted solutions that address client-specific requirements and pain points.
  • Lead contract negotiations, pricing discussions, and closing processes to achieve revenue and profitability targets.

• Customer Experience & Technical Support:

• • Coordinate with the technical teams to ensure seamless product integration, deployment, and post-sales support for TSP clients.
  • Provide technical guidance to customers, ensuring they maximize the value of Xirgo’s solutions.
  • Oversee the implementation of new solutions, ensuring that customers have a smooth experience and that their business objectives are met.

• Market Intelligence & Reporting:

• • Monitor market trends, competitor activities, and customer feedback to stay ahead of industry developments.
  • Prepare and deliver regular performance reports, forecasts, and strategic insights to internal stakeholders.
  • Utilize CRM tools and internal processes to track account activity, sales performance, and customer interactions.  Provide accurate and detailed forecasts to senior management for effective business management.

• Collaboration:

• • Work cross-functionally with internal teams, including marketing, product, and customer success, to ensure seamless execution of solutions and client satisfaction.
  • Provide input on product improvements and features based on feedback gathered from Technology Solution Providers.
  • Mentor and guide junior account managers or sales staff as required.

Skills and Abilities

1.      Exceptional interpersonal and communication skills, with the ability to build and maintain relationships with C-level executives and key decision-makers.

2.      Strong technical aptitude with the ability to understand and communicate complex technical solutions.

3.      Excellent negotiation, presentation, and contract management skills.

4.      Ability to work in a fast-paced environment, manage multiple priorities, and adapt to changing customer needs.

5.      Proficiency with CRM software and Microsoft Office Suite.

Education and Experience

1.      Bachelor’s degree in Business, Engineering, or a related field is preferred

2.      Minimum of 5-7 years of experience in account management, sales, or business development, specifically in the technology or IoT industry.  Experience with Video, Vehicle and Asset telematics/fleet management is a plus.

3.      Proven track record of managing large, complex accounts and driving business growth.

4.      Strong experience working with Technology Solution Providers or channel partners.

5.      Excellent knowledge of the technology landscape, including IoT, cloud solutions, software, and hardware technologies.

6.      Experience managing relationships and/or sales for large US telco/cellular carriers is a plus

Salary $125k-$140k, plus Sales Incentive Plan