Solutions Consultant II

At Ada our mission is to make customer service extraordinary for everyone and our vision is a world where every customer interaction is resolved by AI. Ada is an AI-powered customer service automation platform that makes it easy for businesses to automatically resolve the greatest number of customer service conversations — across channels and languages - with the least amount of effort. Since 2016, Ada has powered more than 4 billion automated customer interactions for brands like Wealthsimple, Canva, AirAsia, Yeti, and Square. Born in Toronto, Ada serves companies and their customers worldwide. For more information, visit www.ada.cx

We’re looking for a Solutions Consultant II who is adept at both pre-sales and post-sales activities, possesses strong technical acumen, and excels in building and nurturing customer relationships. In this role, you will be the bridge between our sales team and clients, guiding them from initial engagement through implementation and ongoing success with Ada’s AI-powered platform.

About You

• 2+ years of pre-sales/post sales engineering, and/or strategy/management/technology consulting experience.
• 1+ years of experience in a customer relationship building role, such as Customer Success Manager
• Proficient in APIs and familiar with SaaS platforms (e.g., Shopify, Salesforce, Zendesk, Hubspot).
• Excellent communication and presentation skills, with the ability to effectively explain technical concepts to non-technical audiences.
• Proven track record of developing and managing relationships with senior-level stakeholders will be required to maintain and develop technical champions across the table.Technically and analytically curious, where you demonstrate the ability to be a perpetual learner and love to make new discoveries and improve the status quo.
• Reliable and resilient team player with a start-up mentality able to deliver on your commitments whilst managing multiple competing priorities in a fast-paced constantly-changing environment.
• Generative AI implementation experience will be considered a strong asset.

Outcomes

• Lead discovery sessions with customers and prospects to uncover requirements and challenges and identify opportunities in their businesses.
• Utilize your knowledge of APIs and SaaS platforms to address technical questions and provide solutions.
• Deliver concise, compelling, value-based presentations (product demos, technical assessments, roadmaps etc.) to all levels of an organization, including C-suite (e.g. CTO, CMO).
• Build custom product demonstrations and sandboxes that capture the long-term value of Ada’s Automation-First strategy.
• Scope and design integrations into customers' existing technology stack.
• Support pre-sales meeting quarterly revenue goals through closing new …