Service Executive, HCA

Job Description SummaryIn this role, the HCA Service Executive will drive overall client satisfaction by providing business & program leadership of the GE-Client service partnership and delivering a total GE Healthcare solution. This position is responsible for managing the success of the service relationship with HCA in order to achieve the goals and objectives identified by the customer and GE Healthcare. The position provides the client with a single point of contact for GEHC service & operational commitments throughout the partnership term, developing a strategy to ensure client satisfaction, contract renewal, business retention and growth working in close alignment with the Account team, regional service teams & functional centers of excellence within GE HealthCare.

Job Description

Essential Responsibilities:

• Primary customer interface to GEHC for all matters relating to the Service Partnership, and building a long term, strategic alliance with all levels (Facility, Division & Corporate) of the Customer to exceed contractual obligations, protect against competitive threats and continue to add value.
• Primary business leader responsible for the contract commitments within the GEHC-Client contract, service execution & ongoing strategic projects such as operational optimization, clinical fleet replacements, acquisitions/divestiture etc. as well as identifying new collaborative innovation & growth opportunities.
• Implement robust processes and formal reporting arrangements in which to track and monitor programmatic, financial & project progress against the agreed plans and agreements between GEHC and the client i.e. KPI metrics, project and operational risk, cost and program reports, variation process / control, etc.
• Primary business leader responsible for successful renewal of the client contract, negotiating commercial & operational terms & building out proactive governance / risk mitigation strategies as needed.
• Lead the HCA program & operations team, establishing a high performing team with consistent roles & responsibilities, driving clear alignment & operational excellence working with GEHC commercial & regional service stakeholders
• Organize and support program/technical/operational reviews with client and generate regular program updates for internal management, functioning as customer advocate while establishing best practices internally & externally across the enterprise. 

Qualifications and Requirements:

• Bachelor’s degree with at least 12yrs of relevant work experience in HealthCare and/or Medical Technology equipment & services.
• Commercial experience leading contracting, negotiating complex Ts & Cs and driving strategic partnership commitments
• Experience in client-facing roles directly responsible for customer relationship/ account management establishing relationships & value at C-suite levels of IDN/Providers
• Strong analytical skills and business acumen (i.e. knowledge of healthcare service lines, P&L centers, balance sheets, capital & operational planning)
• Experience leading a team, driving organization strategy
• Willingness to travel 50%
• Legal authorization to work in the United States

Desired Characteristics:

• Strong communication skills to synthesize complex issues and communicate clearly
• Demonstrated ability to energize, develop, and build rapport at all levels within an organization
• GE Healthcare Diagnostic Imaging & Clinical Services experience
• Experience working in a highly-matrixes environment, effectively influencing and persuading others to achieve GEHC goals defined in client growth strategy
• Experience anticipating challenges or roadblocks and successfully mitigating those risks while achieving desired outcomes for client and GEHC
• Experience maintaining flexible approach when faced with business or client course corrections (i.e. client cost-out initiatives, industry economic conditions, healthcare reform legislation, etc.)

#LI-REMOTE

For U.S. based positions only, the pay range for this position is $200,000.00-$300,000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: No

Application Deadline: April 25, 2025 Apply