Senior Strategy Analyst

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Location: US Remote (not limited to the states the job posting is tagged to)

Genesys is seeking a Senior Strategy Analyst to support strategic planning and research projects within the company. This position will have a crucial impact on defining and creating the corporate strategy, and will be focused on driving research projects to answer strategic questions posed by the executive team and other internal principles.

This role is ideal for early-career candidates from a consulting background and offers a fully remote “virtual office”, hours that better respect your life outside of work, more agency over your own activities, and the ability to implement, not just create, ideas. The role is also well suited to candidates with previous corporate strategy experience. Genesys is fast-growing, creating many opportunities for advancement and increased responsibility.

You are a great fit if you are a passionate contributor to your teams, have a positive executive presence, and can communicate your ideas in a structured way to deliver a defined outcome.

Responsibilities:

• Contribute to strategic planning & operating processes alongside the Genesys leadership team.
• Manage research project workstreams alongside internal stakeholders and external analyst vendors.
• Gain a deep understanding of your research focus and be able to provide insightful and structured analysis of the subject area.
• Have a clear understanding of the company and strategy and be able to have a point of view and opinion on a large variety of strategic topics.
• Create executive-ready presentations and documents that clearly describe the outcome of the research and recommendations.
• Partner with cross-functional, international teams to …