Senior Solutions Consultant - Federal

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description
 

What You'll Do:
As a Solution Consultant, you'll be a key technical expert within our sales organization, responsible for positioning, developing, and delivering product-specific solutions during sales cycles.

You'll work closely with our sales teams to drive customer success, align solutions with customer needs, and achieve sales goals.

Here's what you can expect to be involved in:

• Technical Expertise & Sales Support: Support product sales as a technical and domain expert, collaborating with the sales team to pursue new business across multiple industries.

• Client Engagement & Discovery: Lead discovery workshops to understand customer challenges, followed by tailored product demonstrations that align with customer needs.

• Relationship Building: Build and nurture strong relationships with clients, becoming a trusted advisor in helping them reach their strategic goals.

• Strategic Guidance: Drive customer success programs in top accounts, such as roadmap sessions and outcome agreements, ensuring long-term value and satisfaction.

• Product Feedback: Work closely with the product management team, providing valuable feedback on product enhancements that could better address customer needs.

• Team Collaboration: Share best practices, reusable assets, and knowledge with other Solution Consultants to improve the efficiency and quality of the team.

• Market Industry: Stay current on competitive landscape and market trends, ensuring we can differentiate our solutions in the marketplace.  

• Marketing Support: Participate in marketing events such as executive briefings, conferences, trade shows, and user groups, helping to showcase our solutions to potential clients.

How success is viewed:

• Experience: 2+ years of pre-sales solution consulting or sales engineering experience, with a proven track record of success.

• Business to Government (B2G) sales

• Platform Expertise: Proficiency with the Sprinklr platform or deep technical knowledge of cloud software solutions.

• Collaboration Skills: Ability to work effectively with cross-functional teams, including product management, marketing, partners, and professional services.

• Sales & Territory Management: Strong skills in territory management, pipeline building, and working with Sales counterparts to drive execution excellence.

• Travel Flexibility: Willingness to travel as necessary to support client and sales activities.

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
 

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
 

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
 

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

Compensation Range

The base salary range for this role at minimum, midpoint and maximum is shown above. It is not typical for a candidate to be hired close to or at the maximum of the salary range. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay also depends on the relative experience, knowledge, skills to our internal peers in the role.  Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s  discretionary bonus plan, commission plan and/or equity plan, depending on role.

US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection.  The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.