Senior Service Desk Specialist
LCG-APAC
About Remote
Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.
Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter.
At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check see here.
All of our positions are fully remote. You do not have to relocate to join us!
What this job can offer you
Joining Remote as a Senior Service Desk Specialist in the Revenue Operations team is an exciting opportunity to make a real impact in the global employment space. In this fast-paced environment, your contributions will directly support the company’s growth and mission to change the way we work globally. You'll have the chance to tackle dynamic problem-solving challenges, sharpening your strategic thinking and finding innovative solutions. Collaboration with a diverse, international team will expand your professional network, while the flexibility and autonomy of a fully remote setup allow you to manage your schedule and work independently.
What you bring
- Strong troubleshooting skills with a focus on getting to the root cause of a problem and resolving problems and tasks in a timely manner.
- Experience in ticket triage and prioritization, ensuring correct prioritization of issues and focusing on fast and efficient resolution.
- Strong expertise in Salesforce; Salesforce admin certification required or equivalent experience
- Experience with common revenue technologies; Knowledge of tools like ZoomInfo, Outreach, Clay, Clari, LeanData and their usage in sales and marketing strategies
- Technical background (e.g. python scripting, SQL query) and prior experience working with Saas tools, AI automation and analytics solutions.
- Analytical savviness and ability to manipulate data and …
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Fully remote
Benefits/Perks16 weeks paid parental leave Above in-location rates Autonomy Base salary range Benefits Competitive benefits Competitive benefits in all locations Continuous improvement Diverse Team Equity pay Fair equity pay Fast-paced environment Flexibility Flexible working hours Fully remote Global compensation strategy Global talent-hiring Global team Learning Budget Local wealth to developing countries Mental health support Paid parental leave Professional network Sense of belonging Stock options Work from Anywhere
Tasks- Ai-driven automation
- Build
- Documentation
- Escalation management
- Incident management
- Issue resolution
- Provide feedback
- Reporting
- Stakeholder management
- Ticket triage
- Training
- Work independently
AI AI Automation AI-driven automation Analytical Analytics Automation Autonomy Belonging Benefits Best Practices BI Tools Clari Clay Collaboration Communication Compliance Conflict Resolution Continuous Improvement Creativity Customer Support Data manipulation Documentation English Equity Escalation management Events Feedback Flexibility Fluent English Global Payroll Hiring Home office budget Incident Management Innovation Issue Resolution IT KPIs LeanData Learning budget LI Marketing Mental Health Support Metrics Operations Organization Outreach Ownership Payroll Prioritization Proactive Problem-solving Python Reporting Revenue Operations Root Cause Analysis SaaS SaaS tools Sales Salesforce Scripting Sigma SLAs SQL Stakeholder management Strategic Thinking Strategy Swift Taxes Ticketing Systems Ticket triage Training Troubleshooting ZoomInfo
EducationBusiness Equivalent Equivalent experience Management Marketing
Certifications