Senior Sales Operations Manager

Exterro is seeking a highly analytical and process-driven Sales Operations Manager to support our growing SaaS sales team. This role is responsible for optimizing sales processes, managing CRM and sales tools, analyzing sales data, and ensuring alignment between sales, marketing, and customer success teams. The ideal candidate will play a critical role in driving revenue growth by improving sales efficiency, forecasting, and reporting.

Role and Responsibilities:

Strategic Planning:

• Contribute to the development of sales strategies and tactics by providing data-driven insights and recommendations

Sales Analytics & Reporting:

• Develop and maintain dashboards and reports to track key sales metrics, including pipeline health, conversion rates, and revenue trends.

• Provide data-driven insights and forecasts to support strategic decision-making.

• Monitor sales performance and create reports for leadership to identify areas for improvement.

Sales Process Optimization:

• Design, implement, and improve sales processes to enhance efficiency and scalability.

• Identify bottlenecks and provide data-driven recommendations for process improvements.

• Collaborate with sales leadership to optimize lead qualification, pipeline management, and deal closing strategies.

CRM & Sales Tools Management:

• Manage and optimize the CRM (e.g., Salesforce, HubSpot) to ensure accurate data tracking and reporting.

• Train sales team members on CRM best practices and ensure data integrity.

Cross-functional Collaboration:

• Work closely with marketing to ensure lead handoff processes are efficient and optimized.

• Partner with finance to align on revenue recognition, sales compensation, and forecasting.

• Collaborate with customer success to improve customer onboarding and retention strategies.

Sales Forecasting & Territory Planning:

• Assist in sales territory planning and quota allocation.

• Support revenue forecasting by analyzing historical trends and market conditions.

• Ensure sales targets are realistic, data-backed, and aligned with business goals.

Qualifications and Skills:

• 3-7 years of experience in sales operations, revenue operations, or a similar role in a SaaS environment.

• Proficiency in CRM platforms such as Salesforce, HubSpot, or equivalent.

• Strong analytical skills with experience using data visualization tools (e.g., Tableau, Looker).

• Knowledge of sales methodologies (e.g., MEDDPIC).

• Experience with sales automation tools, lead scoring, and pipeline management.

• Excellent communication and stakeholder management skills.

• Ability to work cross-functionally in a fast-paced, evolving environment.

Preferred Qualifications:

• Experience in high-growth SaaS companies.

• Familiarity with CPQ (Configure, Price, Quote) tools and sales compensation software.

• SQL knowledge or experience with business intelligence tools.

Why Exterro?

• Impact: Play a key role in a company at the forefront of data risk management, helping businesses safeguard their data in an increasingly complex digital world.
• Growth Opportunity: Join a rapidly growing organization where there is room for learning, development and upward mobility.
• Culture: Work in an innovative, inclusive, and collaborative environment, where your contributions are valued, and your professional development is supported.

Exterro participates in E-Verify and is a drug-free workplace. All employment offers are contingent upon the successful passing of a background check.

We believe in the importance of pay transparency and strive to create a fair and equitable workplace for all employees. As a remote first organization, our compensation reflects the cost of labor across several US geographic markets. The base salary range for this remote position is $100,000-$125,000 per year, based on skills, experience and qualifications. The actual offer will be based on the individual candidate. Exterro is a total compensation company, and this role may be eligible for variable pay, equity, bonus and/or other forms of compensation as part of the package. In addition, we offer a comprehensive benefits package that includes health insurance, retirement plans, flexible paid time off and more.

Candidates are encouraged to discuss their salary expectations during the interview process. We are committed to ensuring that compensation aligns with market standards and is commensurate with the responsibilities of the role.

All employees are responsible for understanding and adhering to the organization's security and privacy policies, procedures, and standards. As part of your role, you are expected to protect the confidentiality, integrity, and availability of information and systems within your scope of responsibility. Additionally, you are required to participate in mandatory security and privacy training and ensure that best practices are applied in all work activities.