Senior Partner Solutions Architect, ITSM

Overview

Working at Atlassian

Atlassians have flexibility in where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, as part of being a distributed-first company.

At Atlassian, we are on a mission to help our customers compete and win in the modern, digital economy. We have built a multi-billion-dollar, fast-growing software business with over 300,000 paying customers and millions of users around the globe. Many of these organizations acquire Atlassian tools through our global network of partners, who deliver a diverse range of enterprise solutions - such as those powered by our Jira Service Management (JSM) product, where Atlassian and our partners are working to disrupt the current Service Management market space.

Atlassian's growth in the service management market continues to accelerate with the rapid growth of Jira Service Management. Our channel partners play an essential role in this growth and the success of our customers. Atlassian is looking for a Sr. Partner Solutions Architect (Technical) to help grow our channel partners focused on the service management market. Your pre-sales to post-sales consulting experience and architecting skills are crucial in enabling and supporting channel partners. You'll join an established team within Atlassian that's on a mission to assist Solution Partners build an enterprise-focused JSM Service Business/Professional Services.

For this role, we want someone who executes with fine precision - part pre-sales solution engineer, part implementation consultant, and part enablement facilitator. The job is not just about the IT Service Management focus only but also about how to increase the knowledge of our Partner's field teams and accelerate the partner selling motions while guiding them toward successful implementation practices that ensure customer success.

You will also work closely with the customer-facing ITSM Solutions team. Our team is skilled at uncovering customer business needs as they consider Jira Service Management for their solution needs. Your discovery-driven consultative approach helps unlock customer challenges and champion new ways of working that guide teams toward adopting improved support practices.

You will collaborate with the Channel Teams, Partner managers, Marketing, Sales, Product, and Solutions Architects and play a key part in a global team dedicated to ensuring the success of new and existing partners in one …