Senior Manager, Client Success

About Hello Heart:

Hello Heart is on a mission to change the way people care for their hearts. The company provides the first app and connected heart monitor to help people track and manage their heart health. With Hello Heart, users take steps to control their risk of heart attacks and stroke – the leading cause of death in the United States. Peer-reviewed studies have shown that high-risk users of Hello Heart have seen meaningful drops in blood pressure, cholesterol and even weight. Recognized as the digital leader in preventive heart health, Hello Heart is trusted by more than 130 leading Fortune 500 and government employers, national health plans, and labor organizations. Founded in 2013, Hello Heart has raised more than $138 million from top venture firms and is a best-in-class solution on the American Heart Association’s Innovators’ Network and CVS Health Point Solutions Management platform. Visit www.helloheart.com for more information.

About the role:

The Senior Manager, Client Success is a critical member of the Customer Success team leading the company’s strong mission to make Hello Heart’s users healthy and deliver an exceptional customer experience. This role will be a great fit for you if you are passionate about making a difference in member’s health, energized by delivering high customer satisfaction and think strategically about customer relationships.

Responsibilities:

• Lead Hello Heart’s key accounts with end-to-end ownership of client lifecycle for Fortune 500 clients, including, but not limited to member adoption, account retention and growth,
• Strong executive presence with ability to present the Hello Heart value proposition
• Own all aspects of customer renewals, revenue retention, and growth
• Develop relationships with customers at the senior and C-Suite level that provide insight into their company goals and strategies. 
• Contribute to product roadmap planning, providing an important customer and user voice, work with the product team on identifying the ideal user experience, and champion new product offerings with your customers

Qualifications and Experience:

• 4+ years of applicable customer success/account management experience gained within population health, digital health, healthcare
• Ability to develop strategic customer strategies to support customer growth and retention
• Proven track record exceeding ARR goals and client satisfaction across a book of business
• A strong team player who can work with multiple functions within the company with the ability to effectively escalate to leadership matters that have a strategic impact
• Stellar written and verbal communication and presentation skills
• Highly organized, able to multitask, and easily adaptable to change
• Entrepreneurial, self-sufficient, and thrives in fast-paced environments; start-up experience highly preferred
• Willing to travel 40%

The US base salary range for this full-time position is $145,000.00 to $160,000.00 Salary ranges are determined by role and level. Compensation is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the annual salary and bonus only, and do not include equity or benefits.

Hello Heart has a positive, diverse, and supportive culture - we look for people who are collaborative, creative, and courageous. Oh, and if you want to see some recent evidence of the fun things we do at Hello Heart, check out our Instagram page.