Senior Director, Program Implementation Management

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

The Sr. Director, Program Implementation Management will be responsible for the overall planning, technical readiness and management of teams supporting Comcast Business’ most strategy Enterprise & upper Mid-Market customers. Provides leadership and direction for diverse technical and program teams and functions. Partner with teams across operations, engineering, and leadership to align resources and achieve program success. Additionally, they will oversee the management of multiple complex programs, ensuring adherence to budgets, timelines, and performance metrics. The role is pivotal in delivering operational excellence, technical oversight and readiness, ensuring customer satisfaction, and aligning programs with the organization's strategic goals. Experience in service delivery, particularly in B2B telecommunications, and distributed network operations is highly valued for this role.

Job Description

Core Responsibilities 

• Oversee the management of multiple complex programs, ensuring adherence to budgets, timelines, and performance metrics. 

• Develop and maintain customer relationships, serving as a trusted advisor and advocate for client needs. Deliver exceptional customer experiences while aligning with organizational goals. 

• Work closely with Sales operations and pilot team and evaluate solutions and provide technical recommendation and dependencies to the service delivery team. 

• Partner with teams across operations, engineering, logistics and leadership to align resources and drive effective solutions to achieve program success. 

• Proactively address program challenges and operational inefficiencies. Reviews successes and failures of completed projects.  

• Directs project teams in the development and implementation of project plans. 'Instructs team on project-specific assignments. 

Qualifications 

• Proven track record in leading complex programs and high-performing teams in technical, operational, and customer-facing roles. 

• Strong background in service delivery, provisioning, telecommunications, and general network topology, including configurations and operations, is highly valued. 

• Technical Expertise: Solid understanding of networking equipment such as routers, switches, and access points. 

• Customer Models: Proficiency in delivering services to both corporate and franchise customer models, ensuring tailored solutions and seamless execution. 

• Systems Knowledge: Familiarity with tools and platforms such as Jira, Salesforce, MS Project and Service Now, Tableau to enhance project management, tracking, and customer relationship management. 

• Current experience in upper-mid market/Enterprise B2B service delivery highly preferre

• Excellent leadership, communication, and negotiation skills 

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Skills

Business Strategies, Customer Experience (CX), Leading Project Teams

Compensation

This job can be performed in Colorado with a Pay Range of $158,509.09 - $249,085.71

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

10 Years +

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Apply