Senior Director, Operations and Business Delivery
US MO STC 3902 Virtual
Job Description
We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?
About the role:
Lead a defined geography or business unit inside of Digital to streamline operations and delivery. Establish and maintain strong client relationships by consistently exceeding client expectations, leading high-profile engagements, demonstrating subject matter expertise and assigning and directing qualified staff.
What you will be doing?
Leads high-profile engagements, assigns tasks and holds people accountable. Gains trust and respect of each client by establishing and maintaining effective relationships. Understands and anticipates changing client needs. Expands revenue from existing clients.
Develops new business opportunities by collaborating with sales resources, strategizing on “attack plans”, participating in prospect meetings and broader industry events, preparing proposals, contributing thought leadership and building references.
Establishes, maintains and fully utilizes a team of qualified professionals by recruiting ahead of needs, motivating staff to reach full potential and actively tracking staff utilization.
Contributes to divisional revenue, EBITDA and forecasting objectives.
Makes timely, informed decisions and communicates rationale with factual accuracy and clarity.
Adapts to changing business circumstances with appropriate actions and positive attitude.
What you will need:
10+ years of Leadership responsible for Business Delivery Assurance
10+ years of experience with DI Business Banking and Product Delivery Interlock
10+ years of experience with Implementation Management and/or Governance
10+ years of experience with Escalation Management
10+ years of experience Initiative Management and Bau Support
10+ years of experience with Matrix Management and Collaboration
Broad knowledge of regulatory requirements, financial institution operations, and risk management.
Project management, productivity, planning, and workload management skills.
Negotiation skills regarding complex issues
Ability to work well under pressure and keep emotions under control during difficult situations.
Willingness to travel at least 25%.
What we offer you:
A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:
A voice in the future of fintech
Always-on learning and development
Collaborative work environment
Opportunities to give back
Competitive salary and benefits
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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RestrictionsWillingness to travel at least 25%
Benefits/PerksAlways-on learning Always-on learning and development A voice in the future of fintech Career opportunity Collaboration Collaborative environment Collaborative work environment Competitive benefits Competitive compensation Competitive salary Competitive salary and benefits Exciting career opportunity Learning and Development Opportunities to give back Voice in the future of fintech
Tasks- Contribute to revenue and forecasting
- Develop new business opportunities
- Establish client relationships
- Expand revenue
- Innovation
- Leadership
- Lead operations and delivery
- Prospect
- Recruit and motivate staff
- Risk Management
Banking BAU support Business delivery assurance Clarity Client relationship management Collaboration Escalation management Financial institution operations Fintech Forecasting Governance Implementation management Initiative management Innovation Leadership Management Matrix management Negotiation Operations Planning Productivity Project Management Recruiting Regulatory requirements Risk Management Sales Security Teams Technology Training Workload management
Experience10 years
Education