Senior Director of Partner Engagement Experience

The Red Hat Partner Ecosystem Success team is looking for a Senior Director of Partner Engagement Experience, reporting to the senior vice president (SVP) of Partner Ecosystem Success. In this role, you will drive the ongoing transformation of Red Hat’s partner engagement experience to improve outcomes and enable new business models. You will oversee the end-to-end partner experience, including onboarding, programs, benefits, financial incentives, digital experience, and commitment to drive implementation and execution in the geo teams.. The role will require to both help shape the strategy and vision as well as execute the changes, instilling an agile, continuous improvement mindset across the team. 

You will need to be able to work effectively in a matrixed and international organization collaborating with key global stakeholders in Corporate Strategy, Sales,Operations, and Core Business Platforms,  and Global Engineering teams and the other global and regional Ecosystem teams to holistically deliver with these partners.. Successful applicants must reside near a Red Hat Office, in Boston, MA  or Raleigh, NC .

Primary Job Responsibilities

• Oversee  the end-to-end partner experience and identify the gaps to the future state. This includes programs, benefits and financial incentives, digital experience, and live engagement

• Engage the ecosystem team and Red Hat as a whole to build buy-in for this experience vision

• Aligned with the vision, you will help set the transformation agenda, maintaining a prioritized view of change initiatives and the resources required to complete them

• Orchestrate overall transformation activities and cadences, provide consistent tracking and reporting across of initiatives and communicate updates to leadership 

• Make resourcing decisions where necessary

• Identify, escalate, and resolve interdependencies and issues amongst initiatives

• Own the partner pricing strategy, ensuring cross-partner equity and pricing parity, own the partner incentive strategy and approval governance, including determining how market development funds (MDF), rebates, sales development funds, etc. are applied to optimally manage our partner ecosystem growth strategy

• You will work across the ecosystem team, regional sales teams, operations team, IT team, and HR team to deliver these initiatives

• Oversee the regular roll-out of the experience improvements to the partners, including change management, communication, and enablement 

• Establish capabilities to enable a continuous improvement mindset across the team

• Strong people managements skills, that will drive an inclusive team culture and dynamic

Required Skills

• Bachelor’s degree; MBA or postgraduate degree is a plus 

• Experience and deep understanding of partner ecosystem management, competitor strategies and programs, enterprise software sales cycles, and go-to-market (GTM) models, to include, 10+ years of experience working in partner management in a global, matrixed software organization 

• Record of delivering high priority project in a complex, global organization 

• Significant experience with and exposure to Software-as-a-Service (SaaS), Platform-as-a-Service (PaaS), virtualization, cloud computing, and other relevant technologies  

• Solid understanding of how software is used to solve business problems and how cloud technologies are shifting the IT landscape, including an understanding of Red Hat’s portfolio of offerings 

• Ability to plan, set priorities, and work with cross-functional stakeholders to resolve problems to produce measurable results 

• Solid stakeholder engagement and management experience within a matrixed  reporting organizational structure 

• Solid communication skills and ability to translate, summarize, and communicate complex ideas, clearly articulating business value 

• Strong demonstrated skills in  people management and the ability to build a team with a healthy dynamic and mission

• Proven ability to build credibility with executives, industry analysts and associates, and internal C-suite stakeholders 

• Partner-first mindset and a great sense of how partners think, operate, and deliver end-user value 

• Excellent networking skills to uncover partner opportunities and resources that benefit the partner organization and Red Hat - Solid leadership skills, ambassador, and role model of Red Hat’s unique culture   #LI-REMOTE #LI-AF1    

Pay Transparency

Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience. 

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Benefits
●    Comprehensive medical, dental, and vision coverage
●    Flexible Spending Account - healthcare and dependent care
●    Health Savings Account - high deductible medical plan
●    Retirement 401(k) with employer match
●    Paid time off and holidays
●    Paid parental leave plans for all new parents
●    Leave benefits including disability, paid family medical leave, and paid military leave
●    Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more! 

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States. 

Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

Equal Opportunity Policy (EEO)
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