Senior Customer Success Manager - SLED (West/Rockies)

About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying solutions. We use valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and growth.

We're looking for a Senior Customer Success Manager to join our Customer Success team for SLED, reporting to the Manager, Customer Success Management for SLED. This role is located anywhere in the West/Rockies area, and can be fully remote.

In this role:

• You will own a book of customers, be the advocate for, and champion their needs
• You will work with cross-functional teams to own and ensure customer deployments are completed quickly and efficiently
• You will run monthly and quarterly business reviews and serve as a trusted advisor and ensure business objectives are realized.
• You will work closely with Sales to identify opportunities for expansion

Minimum Qualifications:

• 5+ years experience in a customer-facing role, (e.g. solutions, customer success, technical account management, or solutions engineering).
• 2+ years of fundamental knowledge of two or more of the following technologies: Cloud Services Architectures & Solutions, Web-based Security, Networking, & Infrastructure Solutions).

Preferred Qualifications:

• A background in Internet and Security technologies such as SWG, Sandboxing, Firewalls, DLP, VPNs, CASB, etc.
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