Senior Customer Data Strategy Manager (Remote, San Francisco) - San Francisco, CA, United States

Company Description

Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.

Job Description

• Work in conjunction with the SFDC Accounts and Security Manager to coordinate all customer data strategy and other account related activities.
• Development and application of the customer data strategy as a subject matter expert.
• Engage in strategy discussions with stakeholder teams, including but not limited to Sales Ops, Sales, Marketing, Order Management, License Management, and Legal, in an advisory and requirements gathering role.
• Report key findings and takeaways from the current state assessment and develop future strategy materials that details both functional and technical recommendations.
• Document the various data flows, and as knowledge grows, develop the information repository (central resource for the how, where, why, and when, from a data perspective).
• Develop implementation roadmaps, to include infrastructure and technical diagrams of the envisioned future state.
• Champion stakeholder requirements with Business Systems regarding the source, nature, availability, and value of customer data.
• Collaborate with stakeholders to determine reporting and data analysis needs to meet evolving business initiatives.
• Maintain a comprehensive data catalog in support of analytics delivered to leadership.
• Utilize Agile methodologies to deploy customer data strategy, including requirements definitions, user stories, backlog prioritization, etc.
• Implement the future state of account hierarchy in SFDC, including parent account cleanup.
• Identify, prioritize, and lead internal projects and on-going business initiatives related to the customer data strategy.
• Apply problem-solving and data analysis skills to execute critical aspects of the data …