Senior Account Manager

😎 Our CultureQuantum Metric's number one objective is happy people, diverse and inclusive culture.  We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose.  
As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges + games, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds.  
We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships.
At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.
🚀 About the roleWe are looking for a Senior Account Manager to join our growing Customer Success team and provide our customers with a seamless experience from onboarding through renewal and expansion.  You will be working closely with other members of the Customer Success team to support your book of business and work cross functionally with other teams like Sales, Product and Marketing to grow your customer base.  As a Senior Account Manager, you are an advocate for your customer and work with internal teams to provide feedback to Product, create advocacy opportunities for Marketing, and visibility into use cases and customer health for the organization. 

🔧 Responsibilities

• Strategic lead for customer engagement
• Collaborate with Sales to identify and execute on expansion opportunities
• Manage and forecast customer renewal and expansion goals
• Create and execute customer account plans in collaboration with the rest of the customer success team to ensure value realization
• Conduct regular QBRs with the client’s executive team to strategically align with their organizational goals
• Regularly update internal systems to document customer health and status and create visibility across the organization
• Identify advocacy opportunities to highlight case studies, run speaking events, or participate in webinars
• Educate customers on new use cases, features and integrations that create added value

💡 Requirements

• Bachelor's degree in a related field of study
• Strong project management skills, organizational skills and high attention to detail
• Strong verbal, written and presentation skills
• 7+ years of experience in managing enterprise customer relationships 
• You take a solutions-focused collaborative approach to issues facing the team; both internally and externally
• You are eager to be coached and share stories of success and failure with your peers to lift each other up. 
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Proven track record of consistently meeting and exceeding individual retention and expansion goals 
• As Travel Restrictions Lift: Ability to travel 30-40% of the time, approximately twice per month, for client and company commitments
• Compensation: $100k-125k base with $30k-40k variable

🏆 Perks and BenefitsThis will be the best group that you ever work with! We support one another through obstacles and succeed as a team. Your hard work will be well rewarded. Most importantly, you'll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career. Group benefitsMedical, Dental, Vision Insurance (99% Medical base plan paid by the Company)Employee Assistance Programs (EAP)Telehealth optionsVoluntary Life & AD&D, STD, LTD Healthy Rewards – Discount ProgramsCalm App access401k and Options / Equity 13 company holidaysUnlimited Paid Time Off Sick leaveParental/Adoption Leave In addition to our more traditional benefits, we also offer great perks, a flexible work environment, and numerous resources for professional development and team building.Promotional opportunities Rewards and recognitions programs Robust onboarding and training programOne-time stipend for work at home employeesMonthly business expense stipendFlexible work environmentsEmployee Discount Program (Perks at Work)Employee Referral Program Lead Referral ProgramMacBook and awesome swag delivered to your doorEncouraging and collaborative culture RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack) 🐉 About Quantum MetricAs the leader in Continuous Product Design, Quantum Metric helps organizations put customers at the heart of everything they do. The Quantum Metric platform provides a structured approach to understanding the digital customer journey, enabling organizations to recognize customer needs, quantify the financial impact and prioritize based on the impact to the customer and business’ bottom line. Today, Quantum Metric captures insights from 40 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. 6 of our customers come from the top 25 Fortune 500 Companies. Our customer retention rate is 98%. In January of 2021, Quantum Metric secured its place as the first tech unicorn of the year with an above $1 billion valuation and a $200 million Series B funding round, and we are using those funds to accelerate our product and people growth. Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last four-consecutive years, and has made Best Places to Work list by Glassdoor, BuiltIn, Fast Company and Forbes. If the above role seems like a match and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you!
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly. 
Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate’s sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to security@quantummetric.com.
Quantum Metric is an E-Verify employer: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdfApplicant Privacy Policy:  https://www.quantummetric.com/legal/applicant-privacy-policy/
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