Scores Client Services - Sr. Manager (Mortgage & Capital Markets - Decisioning/Intelligence)

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

"If you’re looking for your next opportunity to make a meaningful business impact across the mortgage industry, bring your capital markets and secondary markets expertise to FICO’s Scores business, where you will partner with lenders, investors and rating agencies. FICO’s Scores unit is home to the worlds #1 credit score – the FICO® Score – which powers over 10 billion decisions each year, is relied upon by 70,000+ businesses globally, is used by rating agencies and the secondary market to improve risk assessment and transparency and is a key component of how US consumers measure their credit health." - Vice President, Scores Client Services.

What You’ll Contribute

• Be a trusted advisor and Subject Matter Expert (SME) for our strategic clients and stakeholders, focusing on the lending and investing ecosystem (JPM, BAML, CITI, Rocket, Movement, etc.).

• Your primary focus will be on both internal and external insights though deep partnership with our centralized analytics team. 

• Help produce insights and grow the PnL of the Mortgage and Capital Markets team.

• Be the core liaison between the teams and responsible for leveraging your expertise in the mortgage industry along with your keen analytical skills.

• Provide high-quality support to grow client and stakeholder relationships.

• Support clients' strategic objectives, educate them on our Scores products, and collaborate with the investor community on securitizations, shaping the global credit market. 

• You will then bring that market information back to your partner team to help us grow the business though cross-functional collaboration.

• Cultivate and maintain effective working and trusted advisor relationships with a variety of Mortgage client stakeholders, including Executives/CRO’s, Heads of Secondary, heads of Capital Markets, operational management, strategic project managers, vendor sourcing, and senior staff members.

• The nature of the position involves actively participating in multiple workgroups at one time, interacting at the CXO suite – including Bank CRO’s, non-Bank C-suite’s, Key Executives and Enterprise Risk teams, pricing teams and capital markets teams, and disseminating appropriate information across key levels of the organization.

• In addition to working with our clients, this person will support our team’s partnership with the larger ecosystem. helping ensure we can explain and demonstrate the benefits of operating under a new paradigm. 

• Communicate relevant information effectively to diverse audiences, translate subject matter terminology into business terms, and recommend alternatives to our target partners/clients, our internal senior management and project/product managers across the organization.

• Lead discussions and create solutions in a variety of settings, including client sessions, internal meetings and industry events.

• Establish processes and best practices that can easily be leveraged as other verticals adopt this working model.

• Support execution of our industry strategy and targets by client and product/solution offering for strategic client to drive marketing plan.

• Develop our team analytics and data needs to be able to work with centralized analytics to help move the industry forward.

• Proactively work with customer and executives to understand their most pressing business issues and successfully position FICO® Scores for broad adoption in the industry. 

• Perform competitive analysis to assist in business case development and executive presentations.

• Assist Sales in the resolution of contractual discrepancies and roadblocks by partnering with Product and Legal teams to overcome challenges.

• During solution development assignments, be responsible for confirming the strategic need and impact, defining business requirements and recommending a specific analytic/consulting/scoring based approach to meet those needs.

• Support the development, testing, and implementation of client solutions based on FICO products and participate in the validation confirmation, ensuring the resulting solution satisfies the defined requirements.

• Review client deliverables or consulting assignment documentation, such as executive presentations, analysis results, training materials, and system specifications to ensure the content strategy is properly implemented and that all information is easily digestible and accurate.

• Own and manage internal reporting and analysis.

What We’re Seeking

• Bachelor's degree in business, MBA or advanced degree preferred.

• Substantial and relevant industry experience and mortgage financial services domain knowledge required. FICO product knowledge is a plus.

• Relevant experience writing credit guides as an investor, or relevant experience creating products to sell to a wide array of investors.

• Experience partnering with the mortgage industry using a consultative approach, advising at the CXO or executive level, and having a series of trusted advisor relationships.

• Related knowledge and experience in strategic banking client business management, core risk management, new business development, product/service management, strategy development, strategic partner management, and business process re-engineering are considered beneficial.

• Ability to effectively listen to clients and understand their business needs and challenges.

• Excellent customer service, organizational and follow-up skills, successfully managing an action plan.

• Attention to detail with sound reasoning and problem-solving skills and logical thinking while also having the ability to see the big picture.

• Experience working successfully in a global, highly matrixed business environment.

Our Offer to You

• An inclusive culture strongly reflecting our core values:  Act Like an Owner, Delight Our Customers and Earn the Respect of Others.

• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.

• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.

• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

• The targeted base pay range for this role is: $105,000 to $165,000 with this range reflecting differences in candidate knowledge, skills and experience.
   

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Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics.  You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

FICO makes a real difference in the way businesses operate worldwide:

•    Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.

•    Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.

•    Lending — 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career.  Join FICO and help change the way business thinks!

Learn more about how you can fulfil your potential at www.fico.com/Careers

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.

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