Sales & Success GTM Transformation Lead

At Airtable we are passionate about how our product democratizes software creation and empowers anyone to “create anything.” Just like Lego blocks, what our customers can build with Airtable is virtually limitless.

We’re seeking an accomplished operator to drive innovation and commercialization at scale. You will be joining the Central Sales Operations team as the strategic owner supporting various teams, across Sales and our Customer Success Group, focused on aligning company and go-to-market priorities with day-to-day operations. In supporting a broad portfolio of strategic projects, the team will drive major levers of change and run-the-business enhancements to improve our go-to-market business process and efficiency. This individual would prioritize, own, and drive critical parts of the roadmap for our Sales and Customer Success organizations.

Working with Sales and Customer Success and IT leadership, you will connect the dots, identify business improvement areas, and drive changes at the intersection of people, process, and technology. You will design and drive projects to improve and streamline our go-to-market execution and internal operations, leading cross-functional teams involving IT, sales management, operations and finance. Ideal candidates will have a deep understanding and hands-on experience with sales operations, go-to-market systems (e.g. Salesforce), and enterprise sales & customer success.

• Help develop prioritized roadmap of run-the-business enhancements and major projects for existing tools and related CRM integrations and functionality; serve as the product owner for Sales & CS
• Connect business needs with go-to-market systems design and execution
• Drive critical projects and enhancements, interfacing with cross-functional stakeholders from IT, Sales Operations, Sales & Customer Success management, and Finance to ensure business objectives are met and projects are on time.
• Develop exceptionally effective relationships and regular communication with business partners -- in a highly matrixed team environment.
• Serve as a subject-matter expert and a key point of contact on tools and process within Sales Operations by prioritizing feature requests and enhancements

• 10+ years of total work experience, ideally in a management consulting, business analysis, and/ or comparable technology industry role with a Bachelor’s degree in a related field; at least 4  years of experience leading projects cross functionally within a global sales and/or customer success organization
• Sales operations experience and expertise partnering with IT and Systems teams across end-to-end business cycles, with operational experience in GTM with high-growth, highly-scaled SaaS companies with a growing partner ecosystem and channel business 
• Working knowledge of Salesforce Sales Cloud …