Sales Specialist - Mexico - Remote

Position: Sales Specialist

Working Hours: Predominantly US business hours (Pacific Time).

Locations: Join our remote team, open to candidates in Mexico as well as across Latin America!

Hiring Company: We run customer service operations for e-commerce stores, providing customer service agents as well as customer service operation management and infrastructure improvements (workflow improvements, reporting, AI, etc.). We launched in 2015 and have a fully remote team of 100+ global employees (including Managers, Client Management, Sales, etc.) and a great culture. While the majority of our team is in Philippines, we're expanding our sales team to Mexico and Latin America.

Position Summary: As a Sales Specialist for HelpFlow, you are expected to sign up good-fit clients for the 1st quarter by executing an existing consultative but structured sales process with prospects. You will drive conversations forward with scheduled & unscheduled calls, emails, SMS, and other creative follow-ups to build interest and eagerness in prospects to move forward in the sales process to a successful signup. This will include engaging in expertise/value-building conversations in online communities with prospects that could be a fit for our services.

Responsibilities include but are not limited to:

1. Preparation/execution of sales calls.
2. Sales follow-ups (email, phone, etc.)
3. Negotiation, closing, and kickoff of new clients.
4. Collaborating with the Customer Success team on expanding existing clients.
5. Engaging in industry social media communities.

Requirements

Mission-based: ( * are required)

1. * Experience with B2B consultative sales process with 2-3 call sales process, not just transactional sales process.
2. * Experience owning / achieving sales quota in B2B services with $10K initial contract & appx $60K-$100K+ annual.
3. * Experience in customer service BPO, with a strong understanding service, client value, etc.
4. * Can craft concise & compelling sales emails, both for follow-up and prospect response situations.
5. * Experienced and effective with sales / CRM tools for prospect communication, pipeline management, etc.

Role-based: ( * are required)

1. * Metrics-driven & self-motivated, with an ability to set/keep a pace independently day to day.
2. * Competitive & driven to win, especially in the face of adversity or challenges. Enjoys pursuing challenges.
3. * Assertive/authoritative, with the ability to take charge and drive a conversation to the strategic goal.
4. * Personable- Projects a positive first impression on everyone across live or digital mediums, with a clear err of positivity, connection, confidence, and clarity. You are not shy or off-putting, even in “new” situations.

Qualifications Required: (* are required)

1. * Remote work ready:
1. stable high-speed internet with backup
2. computer (laptop or desktop) with recommended quad-core CPU 2.5hgz+, RAM 8GB+, and dual monitor
3. headset, mic, and webcam for meetings
4. focused workspace.
2. * Fluent in conversational English written and verbal.
3. Ideally, at least 1 year of work-from-home experience.

Benefits

1. Salary depends on experience , with strong base + performance bonus.
2. Paid leave
3. HMO reimbursement
4. Fixed schedule with weekends off
5. Training and travel opportunities
6. Work from home, fully remote, no office visits required

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