Sales Resource Representative - Medical Pacific Time Zone

We are ideally looking for a candidate who lives in the Pacific Time zone willing to work 8:30am-5pm.

JOB OVERVIEW:

This position is responsible to assist in a range of sales related activities and customer support to help Henry Schein’s sales representatives in the US Distribution Group, increase customer engagement, grow sales, increase territory sales, and close new opportunities. This role supports all Field Sales Consultants (FSC), Regional Managers (RM) and Regional Sales Managers (RSM) across the US, performing key responsibilities in accordance with best practices to ensure a streamlined consistent experience for our customers and TSMs. The Sales Resource Specialist position regularly calls customers within assigned territory, to inform about current promotional product offers and suggest new products and technologies, utilizing consultative sales techniques.

KEY RESPONSIBILITIES:

• Provides highest level of service for both internal and external customers on Conversions, HSPAs, Custom Quote, Pricing. Helps customers find Henry Schein resources to benefit their business. Fields questions regarding current sales programs and takes specific action(s) as required and is both proactive and reactive in identifying and resolving internal and external customer issues.

• Calls customers assigned to territory and may provide information related to current promotional product offers and suggest new products and technologies.

• In partnership with the FSC, helps with negotiating competitive pricing with customers, within limits or contracts, to achieve the sale. Places customer orders over the phone and closes sales transactions.

• Evaluates inbound leads and creates appointments with the customer for the outside salesperson as applicable.

• Calls partnered Field Sales representatives to keep abreast of sales and changes that take place in the accounts that they share.

• Responsible for remaining aware and knowledgeable of promotional programs, competitive products, and merchandising- marketing practices. Attends vendor product training sessions, and learns product details and key selling points of products and technologies.

• Conducts customer facing activities including delivering HSPA + customer quotes and answering any questions that come as a result of that delivery.

• Ensures the customer has a positive & brand-reinforcing experience with the implementation of selected subscription-based services.

• Is the primary contact for the customer when it comes to all aspects of enrollment & implementation of offering, and documents all pertinent info related to enrollment and implementation status within Salesforce.

• Forwards promotional information, including material developed by Marketing, to customers by mail or fax.

• Handles Inbound customer calls, as necessary.

• Monitors to ensure that all Team Schein Members responsible for …