Revenue Operations Manager

About the Revenue Operations Manager at Headspace:

Headspace’s mission is to provide every person access to lifelong mental health support. We provide on-demand access to behavioral health coaching, video therapy, video psychiatry and self-guided content that’s proven to improve symptoms of depression and anxiety. Our team of experts ranges from mental health clinicians to Emmy award-winning producers and data scientists, working together as one to help millions of people around the world be healthier and more productive.

Headspace enterprise offerings combine this experience with a human-centered model of care, with coaching, therapy, psychiatry and EAP services under one roof. Our B2B business is the largest and fastest growing channel at Headspace, supporting 4,000+ enterprises and 50+ million covered lives. 

This role will lead Revenue Operations - strategy, process and systems, for our Customer Success Group, which is the largest GTM team at Headspace both from a quota and headcount perspective. This is an IC role directly reporting into the VP of Revenue Operations.

What you will do:

Post-sales Process:

• Lead Revenue Operations for the Customer Success Group by designing and executing scalable post-sales processes, such as QBRs, auto renewals, multiyear contracts, and customer lifecycle cadences.
• Anticipate long-term operational challenges, propose strategic improvements to existing processes, and introduce innovative solutions aligned with departmental goals.
• Develop and own a prioritized process improvement backlog to ensure operational excellence and measurable impact on revenue performance.

Strategy, Reporting & Analytics:

• Own the data and reporting infrastructure for the Customer Success Group, ensuring consistent, high-quality insights that drive decision-making.
• Lead cross-functional data improvement projects, delivering strategic dashboards and reports that track key revenue KPIs, including customer health metrics and account-level activity.
• Analyze performance trends to identify growth opportunities and recommend actionable strategies to CSG leadership.

CRM and Tools Management:

• Redesign and optimize revenue systems (e.g., Salesforce, Salesloft) to better align with CSG processes, collaborating closely with the systems integration team.
• Streamline workflows and automate repetitive tasks to improve team productivity while maintaining high standards of accuracy and compliance.

Cross-Team Collaboration and Strategic Influence:

• Act as a trusted advisor to CSG leadership by proposing strategies to address complex technical and operational challenges.
• Foster a collaborative environment by leveraging expertise from other teams to develop scalable solutions and align processes across functions.
• Represent Revenue Operations in cross-functional initiatives, influencing the direction of major projects and gaining buy-in for proposed improvements.

What you will bring:

Required Skills:

• 5+ years of experience in a Revenue Operations role in a high-growth B2B company.
• Deep understanding of post-sale processes, metrics, and KPIs.
• Strong knowledge of Revenue tech stack (Salesforce, Salesloft, etc.).
• Demonstrated problem-solving and analytical skills.
• Excellent business acumen and the ability to translate data into actionable insights.
• Ability to prioritize tasks and manage multiple projects simultaneously.

Preferred Skills:

• Background in healthcare revenue operations.
• Proficiency in sales / CS data & analytics

Pay & Benefits:

The base salary range for this role is determined by a number of factors, including but not limited to skills and scope required, relevant licensure and certifications, and unique relevant experience and job-related skills. The base salary range for this role is $87,000 - $122,000.

At Headspace, cash salary is but one component of our Total Rewards package. We’re proud of our robust package inclusive of: base salary, stock awards, comprehensive healthcare coverage, monthly wellness stipend, retirement savings match, lifetime Headspace membership, unlimited, free mental health coaching, generous parental leave, and much more. Paid performance incentives are also included for those in eligible roles. Additional details about our Total Rewards package will be provided during the recruitment process.

How we feel about Diversity, Equity, Inclusion and Belonging:

Headspace is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. 

As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace. 

*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Headspace. Please inform our Talent Acquisition team by filling out this form if you need any assistance completing any forms or to otherwise participate in the application or interview process.

Headspace participates in the E-Verify Program.

Privacy Statement

All member records are protected according to our Privacy Policy. Further, while employees of Headspace (formerly Ginger) cannot access Headspace products/services, they will be offered benefits according to the company's benefit plan. To ensure we are adhering to best practice and ethical guidelines in the field of mental health, we take care to avoid dual relationships. A dual relationship occurs when a mental health care provider has a second, significantly different relationship with their client in addition to the traditional client-therapist relationship—including, for example, a managerial relationship.  

As such, Headspace requests that individuals who have received coaching or clinical services at Headspace wait until their care with Headspace is complete before applying for a position. If someone with a Headspace account is hired for a position, please note their account will be deactivated and they will not be able to use Headspace services for the duration of their employment. 

Further, if Headspace cannot find a role that fails to resolve an ethical issue associated with a dual relationship, Headspace may need to take steps to ensure ethical obligations are being adhered to, including a delayed start date or a potential leave of absence. Such steps would be taken to protect both the former member, as well as any relevant individuals from their care team, from impairment, risk of exploitation, or harm.

For how how we will use the personal information you provide as part of the application process, please see: https://www.headspace.com/applicant-notice