Relationship Manager - Mid-Market Government 457(b)

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

The Relationship Manager (RM) acts as the strategic point of contact on assigned mid-market Government plans between $50 - 150M, ensuring exceptional client service and plan sponsor satisfaction to improve client satisfaction and profitability. This is achieved through internal collaboration with service teams and external partnerships with plan sponsors, advisors, TPAs, and consultants.

This RM will work with clients in the Pacific Northwest and must be based in this territory.

What you will do

• Maintain client relationships, enhance overall client satisfaction, actively reduce risk of client loss and improve the financial viability of client relationships

• Drive strategy, service delivery, evaluate, improve and manage client satisfaction, risk/retention efforts, book of business economics, and plan management to improve plan and participant outcomes

• Collaborate with plan sponsors and internal partners to transform each plan by successfully identifying, socializing, managing, and delivering better, modernized processes and solutions for each client and their participants

• Conduct client meetings, work with internal SMEs and the entire service team to bring Empower’s best thinking to clients in the areas of plan design, funding, administration, participant communications, compliance, fiduciary governance and industry trends

• Identify and effectively report key performance indicators, recommend solutions and identify opportunities to leverage talent and connections to retain and enhance the relationship

• Participate in new business finals presentations and client site visits to build rapport with clients and manage client expectations beginning with the sales process and continuing throughout the relationship

• Travel to client / prospective client meetings, internal team/SME/leadership relationship development or training

• Ascertain both the obvious and not so obvious signs of satisfaction / dissatisfaction and effectively work to positively influence client perspective

• Quickly respond to, and proactively engage, clients and other stakeholders to ensure connectivity and high levels of communication

• Problem-solve for root cause using innovative and creative solutions

What you will bring

• Bachelor’s degree required

• 5+ years of industry or RM experience

• 2+ years experience working with leaders and key clients

• Prior experience with retirement plan administration

• Ability to build rapport with clients and proactively manage client expectations

• Excellent verbal and written communication skills including presentation skills

• FINRA 6 & 63 registrations required within established timelines

• FINRA fingerprint required upon hire

What will set you apart

• Experience working with Government/public sector clients

• Demonstrated experience in identifying solutions and resolution to issues and plan design matters

• Understanding and being conversant on revenue and expense variables associated with client relationships

• Understanding of investment management products and services

• Experience building partnerships internally and externally with plan sponsors, consultants, key stakeholders, committee/board members, and business leaders

• Ability to diplomatically persuade and influence others and navigate potential objections on complex issues/ideas/theories

• Effective time management

• Strong project management skills

• Critical thinking and decision making

• Customer-centric orientation

• Travel frequently via airlines and vehicle travel drive automobiles for long periods of time, carry a briefcase and lift luggage as needed

***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.***

What we offer you

We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.

• Medical, dental, vision and life insurance
• Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time — 16 hours per calendar year
• Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) - internal networks that rally around common interest, experiences and identities such as race, ethnicity, gender, ability, military status and sexual orientation. BRGs play a vital role in educating and engaging our people and advancing our business priorities.

Base Salary Range

The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Equal opportunity employer •  Drug-free workplace

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics, are encouraged to apply.  All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. 

***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.***

Job Posting End Date at 12:01 am on:

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