RCM Key Account Manager

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

Job Type

Remote

Job Summary

The Key Account Manager plays a crucial role in our Revenue Cycle Management team. This position combines elements of customer relationship management, accounts receivable management, and intercompany relationship management to ensure high-quality service and optimal revenue generation. This role requires a dynamic individual who can balance customer relationships with operational excellence in revenue cycle management. The role requires strong leadership skills, a deep understanding of billing processes, and the ability to drive continuous improvement while maintaining high levels of customer satisfaction.

Essential Functions
 

1. Account Management and Customer Service:

Assist with day-to-day account management for ambulance billing customers

Respond to customer inquiries within one business day

Proactively engage with customers and represent their needs within the organization

Maintain relationships with insurance companies, hospitals, and other facilities
 

2. Billing and Claims Processing:

Review the claims billing process, ensuring accuracy and timeliness

Oversee the claim process and manage routine billing tasks

Resolve complex billing issues and denials

Identify and report common billing issues to senior team members
 

3. Analysis and Reporting:

Evaluate account performance and provide monthly reports senior team members.

Review policies and best practices to optimize billing strategies

Maintain accurate records in company systems
 

4. Collaboration and Improvement:

Participate in team meetings and training sessions

Collaborate with other departments to ensure quality service delivery

Contribute to continuous improvement initiatives

Train and mentor junior team members

Required/Preferred Education and Experience

• Bachelor's Degree in healthcare administration, finance, or related field preferred
• 4-6 years of experience in medical billing or healthcare revenue cycle management required or
• 1-3 years of experience in ambulance or emergency services management required

Knowledge, Skills and Abilities

• Proficient in Microsoft Excel and Outlook.
• Maintains a professional appearance.
• Communicates effectively with management, customers, and staff.
• Writes clear, …