Principal Solutions Engineer
Remote - US
See yourself at Twilio
Join the team as Twilioâs next Principal Solutions Engineer!
Who we are & why weâre hiring
Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.
Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.
About the job
This position is needed to enable our customers to build the future of communications. The Twilio Principal Solutions Engineer role is a critical part of the sales team, responsible for delivering the technical win for customer accounts. They lead the technical pre-sales relationship, propose technical architectures, demonstrate the product, anticipates concerns, and offers creative solutions. They build customer trust in Twilio solutions.
Solution Engineers should be comfortable engaging a CEO or sketching out an API flow on a whiteboard with customer software engineers.Â
As a Principal Solutions Engineer, you will be a recognized pre-sales expert and technical influencer by sales leaders. You will run even the most complex opportunities independently. Effectively communicating across departments and functions while owning the strategic vision for their organization across multiple calendar years. This is the go-to technical person for the sales team who mentors and uplifts their peers. You will work independently but actively prevent yourself from becoming a single point of failure within the team. You will have the opportunity to grow your peers and partners within other departments bringing customer insights to other Twilions.
Responsibilities
In this role, youâll:
- Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions
- Lead technical discovery sessions with customers to uncover their needs and difficulties, demonstrating our capability to facilitate their success and address their challenges effectively
- Build and present powerful and complex presentations and product demos to help showcase the capabilities of Twilio Communications ProductsÂ
- Establish yourself as a trusted advisor to our customers, introducing innovative solutions and architectures that catalyze and propel innovation
- Contribute to the broader Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations
- Be proactive, energetic, deeply passionate, âŚ
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California New York Not eligible to be hired in San Francisco Not eligible to be hired in San Francisco, CA Not eligible to be hired in San Francisco, CA, Oakland, CA Not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose Not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas Oakland, CA San Jose, CA Washington
Benefits/PerksCompetitive pay Healthcare Offerings vary by location Opportunity for growth Parental and wellness leave Parental leave Remote work flexibility Retirement savings Retirement savings program Wellness leave
Tasks- Build relationships
- Partner with account executives
- Thought leadership
APIs Azure Benefits Business Communications C Cloud Communication Communications Consulting Customer Engagement Data Solutions Demonstrations Design Documentation Documentation Education Engineering Go Google Cloud Innovative solutions Java Javascript Knowledge Sharing Leadership Node Node.js PHP Pre-sales Product Demos Proof-of-concept Python React REST APIs RFP Sales Software Development Solutions Engineering Strategy Technical architecture Technical Presentations Technology Thought Leadership Verbal communication Web development
Experience8 years
EducationBachelor's Business Communications Computer Science Engineering Master's Mathematics
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9