Premium Support Engineer
Remote, USA
Joining Collibra’s Premium Support team
Collibra seeks to expand our Premium Customer Support team with the addition of a Premium Support Engineer (PSE) to support the company's growth and the growth of the Premium Support organization. The PSE will be a product expert assigned to a small number of Collibra’s most strategic Premium customers supporting their post-implementation product issues. The PSE's goals are to reactively and proactively help the customer resolve and avoid potential problems while maximizing product and service value. The PSE provides a critical customer facing role by developing relationships with the customer's technical staff and working closely with other facets of Collibra such as Consulting, Engineering, Customer Success and Sales to ensure the customer is receiving value from their investment in the Premium Support offering and their Collibra products.
Premium Support Engineers at Collibra are responsible for
- Acting as the primary technical contact for named accounts that subscribe to Premium Customer Support, serving as the customer’s trusted technical advisor and advocate back into Collibra
- Owning Support Tickets for a small number of assigned customers by managing the communication and action plans toward effective and timely resolution of technical issues
- Delivering proactive guidance and best practice to mitigate potential issues and equip the customer with the knowledge to address specific needs and priorities
- Collaborating with Customer Success Managers and other account team members for assigned accounts to maintain a thorough understanding of the Customer's Technical Environment and product plans
- Engaging and supporting the greater Premium Support organization and engineering team to assist with issues and provide technical guidance to ensure the customers’ overall success with Collibra products
You have
- 5+ years in a technical customer facing role, ideally supporting Enterprise Class customers in an SaaS environment
- Experience in Technical Account Management, Support or similar type of Premium or Signature Service organization dealing with Enterprise Software Application Support
- Experience troubleshooting web-based applications
- Experience with Java, REST API and SSO with a working knowledge of kubernetes, VM/K8s. SQL, SSL, SSO, and LDAP is a plus
- Experience and a strong interest in developing deep customer relationships while facilitating discussions about enterprise IT architecture
- A bachelor’s degree or equivalent related working experience is required
- This position is not eligible for visa sponsorship
You are
- A methodical problem solver
- Self …
This job isn't fresh anymore!
Search Fresh JobsJob Profile
Not eligible for visa Not eligible for visa sponsorship
Benefits/PerksBonus potential Competitive compensation Equity ownership Flex Fund Flex Fund monthly stipend Health coverage Pension/401k plans Time off
Tasks- Develop customer relationships
- Provide technical guidance
Account management Communication Customer Success Customer Support Java K8S Kubernetes LDAP REST API SaaS Sales SQL SSL SSO Technical Account Management Web-based applications
Experience5 years
EducationBachelor's degree Equivalent Related Experience
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9