Partner Success Associate (SMB)

TheGuarantors is a cutting edge fintech company setting the standard in rent coverage with unrivaled insurance products. With a deep understanding of owner, operator, and renter needs, we believe renters deserve better access to the home of their dreams and operators deserve greater protection and growth opportunities. That’s why we’re leveraging our expertise in real estate and using AI-based technology to help operators qualify renters faster while mitigating the risk of rental income loss. With $4B+ in rent and deposits guaranteed, we work with 9 of the country’s top 10 operators and have been named one of Inc. 5000’s fastest-growing companies, one of Forbes’ Best Startup Employers, and one of Deloitte’s Technology Fast 500.

Responsibilities:  

• Monitor the current list of SMB accounts for training and demo opportunities.
• Review expected loss ratios (ELR) of SMB accounts to meet company goals
• Complete demonstrations to new SMB accounts and monitor ongoing support.
• Become an advocate for our SMB accounts.
• Respond to Customer Success requests for SMB assistance.
• Track data and conversion rates to understand trends from SMB accounts.
• Coordinate with product and sales leadership for enhancements. 
• Collaborate with marketing for website enhancements.

Requirements: 

• You are passionate about bringing peace of mind to leasing.  Your love for helping and improving real estate operations and the industry as a whole is apparent in every interaction you have in the workplace.
• You are a careful listener and can translate the needs of partners into opportunities to use theGuarantors’ suite of products. 
• You are a stellar relationship manager and follow account management best practices. This should include a track record of building excellent client relationships with property operations and C Level decision-makers and professionals in the multifamily industry.
• You are a tough negotiator and can balance the needs of a client and the needs of our org at large to strike profitable agreements. 
• You are organized and detail-oriented. 
• You take CRM diligence seriously and keep timely records of all external activity.
• You are comfortable working in a start-up environment and understand how to navigate regular program changes. 
• You can communicate the new value derived from program changes to clients.

Nice to Have:  

• Experience with Hubspot
• 2+ years in the multifamily industry

Benefits

• Opportunities to make an impact within a fast growing company
• Medical, dental, & vision insurance, beginning day one
• Health savings account with employer contribution
• Generous PTO and paid holidays
• Flexible working hours
• 401(k)
• Paid parental leave
• Company sponsored short and long term disability
• Flexible spending accounts (healthcare, dependent care, commuter)
• Competitive salary

Base Salary

The base salary range is between $70,000 - $75,000 annually (with OTE at $110,000 first year)

Base salary does not include other forms of compensation or benefits. Final offer amounts are determined by multiple factors, including prior experience, expertise, location and current market data and may vary from the range above.

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TheGuarantors is an Equal Opportunity Employer. We celebrate diversity and are committed to an inclusive environment for all.