Partner Engagement Experience Business Process Analyst

Red Hat is seeking a proactive and detail-oriented Business Process Analyst to support our Partner Engagement Experience Center of Excellence team. This role will focus on planning, performing, and implementing process improvement to new and existing initiatives to enhance the Partner Engagement Experience. The ideal candidate will leverage methodologies such as Lean and Six Sigma to analyze existing processes, facilitate cross-functional teams, and develop metrics that drive performance improvement. This role will need to work closely with the Ecosystem Sales Operations team, as well as align cross functionally to ensure we are designing end to end processes at a company level. 

What you will do:

• Planning, Execution & Continuous Improvement: Develop, execute, and optimize process improvement initiatives using Lean, Six Sigma, and other proven methodologies. Apply industry best practices and collaborate cross-functionally with the Partner Engagement Experience team to design, validate, implement, and continually enhance partner-related processes.

• Process Evaluation: Diagram and evaluate existing processes to identify inefficiencies and opportunities for improvement.

• Cross-Functional Leadership: Organize, lead, and facilitate cross-functional project teams to achieve process improvement goals.

• Metric Development: Develop and maintain metrics that provide data for process measurement and identify indicators for future improvement opportunities.

• Data Collection & Analysis: Collect and analyze data to identify root causes of process issues, ensuring alignment with organizational objectives.

• Performance Measurement: Measure performance against process requirements, aligning improvement initiatives with identified performance shortfalls.

• Consultation & Re-engineering: Provide consultation on the use of re-engineering techniques to improve process performance and product quality.

• Training & Presentations: Deliver presentations and training courses focused on measurement, analysis, improvement, and control of processes.

• Best Practices Analysis: Survey and analyze best practices in process improvement techniques and methodologies.

• Progress Communication: Communicate team progress to stakeholders and ensure transparency throughout the improvement process.

• Cost-Benefit Analysis: Perform cost and benefit analyses to evaluate the impact of proposed process changes.

What you will bring:

• Bachelor’s degree in Business Administration, Engineering, or a related field.

• Proven experience in business process analysis and improvement methodologies (Lean, Six Sigma, etc.).

• Strong analytical and problem-solving skills with the ability to interpret data and draw actionable insights.

• Excellent facilitation and leadership skills for cross-functional teams.

• Effective communication skills, both verbal and written, with the ability to present complex information clearly.

• Experience in training and mentoring team members on process improvement techniques.

• Proficiency in process mapping and modeling tools.

• Certification in Lean, Six Sigma, or other relevant methodologies.

• Experience in the Partner Engagement or Customer Experience field.

• Familiarity with project management tools and methodologies.

Pay Transparency

Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience. 

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Benefits
●    Comprehensive medical, dental, and vision coverage
●    Flexible Spending Account - healthcare and dependent care
●    Health Savings Account - high deductible medical plan
●    Retirement 401(k) with employer match
●    Paid time off and holidays
●    Paid parental leave plans for all new parents
●    Leave benefits including disability, paid family medical leave, and paid military leave
●    Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more! 

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States. 

Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

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