Outbound Business Development Representative, EMEA

Hi, We’re Rebekah and Trace! We lead the Outbound Business Development team here at Customer.io, and we’re thrilled to be expanding. We’re looking for an Outbound Business Development Representative (BDR) to join our Ireland team and help us connect with potential customers.

As an Outbound BDR, you'll be at the forefront of our outreach efforts, proactively identifying and engaging potential customers to introduce them to our solutions. Your role will focus on researching target accounts, initiating conversations, and qualifying leads to set up meetings for our sales team. You’ll collaborate closely with both marketing and sales teams to ensure our outreach strategies are effective and lead to a robust sales pipeline.

We don’t expect you to be an expert from day one! What matters most is your curiosity, passion for connecting with people, and commitment to driving new business growth. Our team will support you as you learn and develop in your role.

What you’ll do:

• Research and Identify Prospects: Utilize various tools and resources to identify potential customers who could benefit from our solutions, building a robust list of target accounts.
• Initiate Outreach: Engage with prospects through cold calls, emails, and social media to generate interest and qualify their needs.
• Qualify Leads: Assess leads based on their business needs, timing, and fit for our solutions, ensuring they’re ready to speak with our Account Executives.
• Set Up Meetings: Schedule high-quality meetings for the sales team with decision-makers who express interest in learning more about our offerings.
• Maintain Organization: Keep accurate records of your interactions with prospects in our CRM, ensuring clear visibility of their status in the sales funnel.
• Collaborate as a Team: Work closely with marketing to refine outreach strategies and provide feedback to enhance our lead generation processes.
• Follow Up: Nurture relationships with prospects who express interest but aren’t yet ready to engage fully.
• Share Your Progress: Regularly update your manager and the team on your outreach efforts and progress toward meeting your goals.

About you:

• You enjoy connecting with people and can articulate ideas clearly and concisely.
• You’re resilient in the face of rejection and maintain motivation to achieve your goals.
• You’re organized, capable of managing multiple priorities, and attentive to detail.
• You have a basic understanding of sales and are eager to learn more about lead qualification …