Outbound Business Development Representative

Hi, We’re Rebekah and Trace! We lead the Outbound Business Development team here at Customer.io, and we’re thrilled to be expanding. We’re looking for an Outbound Business Development Representative (BDR) to join our team and help us connect with potential customers.

As an Outbound BDR, you'll be at the forefront of our outreach efforts, proactively identifying and engaging potential customers to introduce them to our solutions. Your role will focus on researching target accounts, initiating conversations, and qualifying leads to set up meetings for our sales team. You’ll collaborate closely with both marketing and sales teams to ensure our outreach strategies are effective and lead to a robust sales pipeline.

We don’t expect you to be an expert from day one! What matters most is your curiosity, passion for connecting with people, and commitment to driving new business growth. Our team will support you as you learn and develop in your role.

What you’ll do:

• Research and Identify Prospects: Utilize various tools and resources to identify potential customers who could benefit from our solutions, building a robust list of target accounts.
• Initiate Outreach: Engage with prospects through cold calls, emails, and social media to generate interest and qualify their needs.
• Qualify Leads: Assess leads based on their business needs, timing, and fit for our solutions, ensuring they’re ready to speak with our Account Executives.
• Set Up Meetings: Schedule high-quality meetings for the sales team with decision-makers who express interest in learning more about our offerings.
• Maintain Organization: Keep accurate records of your interactions with prospects in our CRM, ensuring clear visibility of their status in the sales funnel.
• Collaborate as a Team: Work closely with marketing to refine outreach strategies and provide feedback to enhance our lead generation processes.
• Follow Up: Nurture relationships with prospects who express interest but aren’t yet ready to engage fully.
• Share Your Progress: Regularly update your manager and the team on your outreach efforts and progress toward meeting your goals.

About you:

• You enjoy connecting with people and can articulate ideas clearly and concisely.
• You’re resilient in the face of rejection and maintain motivation to achieve your goals.
• You’re organized, capable of managing multiple priorities, and attentive to detail.
• You have a basic understanding of sales and are eager to learn more about lead qualification and objection handling.
• You thrive in collaborative environments and work effectively across teams to streamline processes.
• You’re self-driven and motivated by targets, constantly looking for ways to improve your performance.

What we’re looking for:

• Familiarity with CRM tools like Salesforce or HubSpot.
• A proven track record of success in lead generation and outreach efforts.
• Ability to thrive in a fast-paced, target-driven environment and work independently.

Preferred Qualifications:

• 1-2 years of experience in a similar outbound sales role, ideally in a SaaS or tech company.
• Prior experience in outbound sales within a SaaS company.
• Understanding of sales methodologies and lead generation strategies.

Why you’ll love it here:

• Competitive salary and a rewarding bonus structure.
• Abundant opportunities for professional development and access to sales coaching.
• You’ll be part of a passionate team dedicated to growth and collective success

About Customer.io

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,300 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

We are offering a firm salary of $65,000 base + $27,821 variable = $92,821 OTE (or equivalent in local currency), subject to market rate adjustment.

Benefits at Customer.io include:

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Join us!

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

How to apply

Apply at the link below and tell us why you're interested in the position! We aim to respond to all applicants with a status update about your application, provided no technical issues or other limitations prevent us from doing so. Please keep an eye on your email for updates.

Here's what you can expect from our hiring process:

1. 30-minute video call with a Recruiter
2. 45-minute video call with the Hiring Manager
3. Take Home Assignment
4. Assignment Review Call with two Sales Development Managers