Order Management Representative (Remote, United States) - Waltham, MA, United States

Company Description

Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.

Job Description

• Work as a member of the Order Management team that supports the Americas sales teams
• Review and approve quotes for Sales to self-generate standard order forms
• Create non-standard order forms in line with company policies for complex scenarios
• Ensure order forms are prepared in a timely and accurate manner to meet tight sales deadlines  
• Work with Manager and Legal to review and approve revisions to order forms requested by Customers or Partners
• Work across various levels within the organization
• Ensure all paperwork is received (order forms, purchase orders, etc.) and matches the approved quote upon contract execution
• Ensure all sales orders are processed in Salesforce and shipment of products is done in a timely manner for booking
• Share best practices and ensure compliance with company internal policies and processes
• Assist with user acceptance testing for new features in Salesforce
• Assist with SOX audits and process reviews when required

Qualifications

Minimum Requirements

• 3+ years of Order Management experience
• HS Diploma or GED required

Preferred Requirements

• Experience with contract administration
• Experience with Global Enterprise software and services sales orders
• Advanced MS Word and Outlook, Intermediate MS Excel and Adobe
• Experience with Salesforce and Salesforce CPQ
• A dynamic, flexible individual capable of working in a fast-paced sales environment
• Fluent in Spanish preferred
• Fluent in Portuguese preferred
• Strong individual accountability and execution
• Is deadline driven with excellent attention to detail
• Is a self-starter with a pro-active approach
• Ability to work with multiple teams involved in the sales cycle simultaneously
• Strong verbal & written communication skills
• Ability to communicate at all levels of working relationships
• Ability to navigate ambiguity and drive towards effective decision making

Additional Information

DOE, salary $75K - $95K, plus Health, Dental, Life, STD, LTD, 401K, PTO. Total compensation may vary depending on candidate experience/education and location. 

All your information will be kept confidential according to EEO guidelines.

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.  If your disability makes it difficult for you to use this site, please contact careers@dynatrace.com. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law/EEO is the Law Supplement. To be considered for this position, please upload your resume/CV.