Operations Performance Manager

Company

Cox Automotive - USA

Job Family Group

Sales

Job Profile

Operations Performance Manager - CAI

Management Level

Manager - Non People Leader

Flexible Work Option

Can work remotely but need to live in the specified city, state, or region

Travel %

Yes, 50% of the time

Work Shift

Day

Compensation

Compensation includes a base salary of $78,900.00 - $118,300.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $42,300.00.

Job Description

The Operations Performance Manager is responsible for growing and retaining the Dealer Solutions portfolio, including F&I, DMS, and Service products for franchise and large independent automotive dealers in their assigned territory. This role advocates solutions that drive organic value for the client. They provide insights into the entire suite of products by connecting the products to solve key dealer business challenges and propose ideas that help dealers reach their business objectives. They serve as the primary point of contact for Dealertrack and Xtime solutions while bringing expertise from variable and fixed operations to optimize the client experience. This position owns, deepens, and continually builds relationships with the dealers they are responsible for.

This is a regional position that will encompass Colorado, Utah, and Wyoming. Preference will go to in-region applicants.

What You'll Do:

• Drive effective and efficient utilization and transactions for Cox Automotive Dealertrack and Xtime products within a contiguous geography.  
• Ability to evaluate and prioritize dealer engagements based on the complexity of their product mix, alignment with dealer goals, and Cox business objectives. Build and maintain relationships with franchise and independent auto dealerships to ensure customers’ needs drive every priority, decision, and activity.  
• Established a cadence with clients through virtual and in-store engagements to gather required insights that increase portfolio utilization. 
• Implement process changes across the utilization of various products to drive efficient customer transactions. 
• Drive upsells organically by identifying key barriers and core problems with their client’s situations and opportunities and responding to the needs of the customers 
• Partners closely with sales and leverage their deep product knowledge and expertise to drive new product offerings.  
• Proactively manage ‘at risk’ clients and use consultative strategies to identify and develop an action plan to turn around and retain the relationship. 
• Use the Challenger-based …