Marketing Manager, North America Events

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

The Genesys North America Regional Marketing team is looking for an experienced event marketing manager to join our event team. Events are a large contributor of our success as a demand gen team and this person will play a key role in planning and executing our robust calendar of events. You’ll work with a wide variety of team members including field marketing, global events, sales and more.

This role will be responsible for creating and managing innovative GTM events to build and accelerate pipeline.  You’ll work effectively with clients, internal teams, industry organizations, and external vendors to deliver world-class events to meet our goals. Our ideal candidate should thrive under pressure and have a passion for event production and logistics.

In this role, you will report to the Sr. Director of Demand Gen for North America and work closely with the extended team to plan and execute a wide range of events. We’re looking for someone who is strategic, able to work in a fast-paced organization, and is a team player who will add to the Genesys culture. 
 

Key Responsibilities:

• 3+ years of experience in event management
• Knowledge in conference and trade show project management is essential, from strategy, messaging, design, logistics, vendor management, budget, live and virtual execution to post-event analysis.
• Strong program, project, and time management skills – highly organized, detail-focused, results-driven, accountable with the ability to handle stress and last-minute, urgent requests.
• Excellent budgeting and vendor management skills
• Ability to analyze event impact, track ROI, engagement analytics, and feedback to consistently assess opportunities for improvement.
• Experience working in a dynamic environment and track record of successful execution of multiple events with opposing priorities.
• Exceptional interpersonal skills; experience developing relationships with internal partners, third-party vendors, and customers.
• Cross-functional and collaborative mindset.
• Consultative approach to questions, concerns, and issues.
• Motivated, positive attitude and results-oriented.
• Strong written, verbal & presentation skills.
• Ability and willingness to travel and work extended hours on occasions as necessary
• Knowledge of Salesforce, Tableau, Asana and other MarTech is preferred
• Bachelor’s degree in marketing or related field desired

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.