Manager, Strategic Technical Account Management
CHI, SF, SEA, NYC, Remote-US
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the worldās largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
The Technical Account Management (TAM) team directly supports our largest, and fastest growing paid users. We provide proactive consultation, best practice guidance, and ongoing managed services to optimize and accelerate our usersā business. We pursue excellence in user service, aiming to consistently exceed expectations.
What youāll do
Stripe is looking for a US-based leader to mentor, lead, and grow Stripes within Technical Account Management (TAM). This manager will lead an established group of high-performing Stripes working with strategic accounts. This managerās day to day interactions with the team will cultivate happiness, define and implement cross-functional solutions at scale, lead through user challenges and provide continual mentorship and feedback. In addition, this manager will work cross-functionally to drive operational programs to elevate Stripeās level of service and support through setting strategy, defining clear goals and determining prioritization with data and user feedback.
Responsibilities
- Partner with the Strategic TAM leadership to shape the strategy for Stripeās largest segment and most complex engagements.
- Lead a team of technical account managers working with Stripeās largest users.
- Hire and retain top technical talent as the team scales.
- Guide the TAM organization to deliver incredible services experiences, grow services revenue, and contribute to strategic programs.
- Ensure that team members are happy, effective, and growing in their career and user work.
- Set clear goals and direction for the team and each individual; provide regular feedback on your team membersā performance.
- Analyze data from user feedback and experiences to drive efficiency and build quality.
- Be an advocate for Stripe users and champion for usersā needs internally.
- Transmit and foster our values, serving as a beacon of Stripeās user-centric philosophy and culture of transparency, empathy, inclusion and empowerment.
- Help build the organization through management projects such as recruiting, training, writing team policies, defining team ā¦
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Hybrid work at Stripe Hybrid work option
Benefits/Perks401(k) Plan Career growth opportunities Company bonus or sales commissions Company bonus or sales commissions/bonuses Equity Hybrid work Medical, dental, and vision benefits Mentorship Remote work option Wellness stipends
Tasks- Analyze user feedback
Account management Collaboration Communication Customer Success Data analysis Financial Infrastructure Fintech Infrastructure Leadership Management Payments People Management Professional Services Recruiting SaaS SaaS products Sales Services Solutions Architecture Strategy Technical Account Management User Feedback
Experience7 years
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-4 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9