Manager, Sales Engineering

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Job Description Summary:

The Manger, Sales Engineering will report to the Vice President, Global Sales Engineering and provide a key role supporting the sales of Rocket Software’s products and services. As a senior member of the team you will be responsible for coordinating a team of sales engineers on strategy and methods to increase operational efficiency.
Additional responsibilities include continual improvement of the operational efficiency of the team. This includes talent identification and nurturing, reporting and metrics, technical solution validation, onboarding and training of employees, managing the team budget and capacity planning.
The successful candidate will be an enthusiastic and professional individual with commercial acumen and professional presentation skills. A natural curiosity for understanding technical environments and willingness to learn about evolving solutions and best practices.

Essential Duties and Responsibilities:

• Communicate defined sales strategy and operational model to Sales Engineering team, monitor and enforce.
• Work closely with sales management to support and deliver defined strategy, operational model and revenue goals.
• Effective management of the SE team in order to avoid gaps in knowledge and coverage, track utilization and resolve resourcing conflicts as necessary.
• Work as a global Sales Engineering and Customer Success team by sharing knowledge and resource where appropriate in order to meet the overall goals of the business.
• Ensure continuous monitoring, improvement and development of the SE team both locally and as part of the global SE team where appropriate.
• Engage with the global SE VP on matters of relevance or concern and provide timely updates on key issues.
• Support major and strategic sales opportunities and ensure that other relevant members of the Rocket team are engaged as required. Escalate to senior management as appropriate.
• Monitoring and control of budget and expense management.
• Represent the voice of the customer by gathering feedback from them and prospects about the product. This includes how the product compares to the competition, missing functionality, market shifts and other important insights.

 Required Qualifications:

• 5+ years of sales engineering or related work experience
• Strong presentation skills.
• Ability to be proactive and self-sufficient.
• Experience of dealing with customers of different sizes in a pre-sales setting.
• Ability to use SalesForce.
• Familiarity with sales methodologies such as Force Management, Solution Selling.
• Demonstrated ability to handle objections and think on your feet.
• Ability to work with and gain input and resources from multiple …