Manager, Pro Sales
US CA Remote
Ready to be a Titan?
ServiceTitanâs Pro Sales Manager is an integral, highly-visible role to ensure the success of the ServiceTitanâs Pro Product Sales team. This role will help our existing customers adopt new product & services integral to the continued growth of their business â including but not limited to features such as Marketing, Scheduling, Dispatching, and more! You will join a rapidly growing team and will be involved in helping recruit, onboard, and train numerous new hires for success. If you thrive in a fast-paced and exciting environment and want to help build out an extraordinary team and company, then this is the role for you.
As ServiceTitanâs Pro Sales Manager, this role will directly manage a team of Pro Account Executives responsible for the upsell of these products and services to existing customers. Additional responsibilities include building, maintaining, and leveraging customer relationships through a strong blend of ServiceTitanâs product knowledge, business consultation and sales skills.
What you'll do:
Manage the Pro Account Executives on objective and performance achievementÂ
Monitor the full Pro Product sales cycle from prospecting through close
Shape and implement sales strategy and processesÂ
Provide accurate weekly forecasts to sales leadership
Serve as a mentor for your team and be a steward of the ServiceTitan organization
Motivate, incent, and recognize team members to encourage top performance
Recruit, interview, and onboard new team members
Conduct weekly 1:1s with each Pro Account Manager and respective weekly team meetings
Partner with cross-functional teams to ensure customer successÂ
Partner with product marketing on market feedback and influence product roadmapÂ
Foster & build overall relationship with customers, which include: increasing Pro Product adoption, ensuring retention of existing Pro Products, and long-term customer success
Be the go-to-lead on new features adoption in an advocate/consultative approach
Coach the team on technical and business acumen to align business drivers to ServiceTitanâs solutions
Proactively work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
Work cross-functionally with Customer Success, Strategy, Marketing, Product Management, and Sales LeadershipÂ
Help evaluate new technologies and programs to drive superior performance
What you'll bring:
Direct account executive and/or account manager quota-carrying experienceÂ
2+ years related sales management experienceÂ
5+ years experience in a SaaS environment/company
Preferred industry experience and/or familiarity
Minimum of a Bachelor's degreeÂ
Strong presentation skills and proficiency in Google Slides
Strong analytical skills and proficiency in âŚ
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Benefits/PerksAdoption reimbursement Company-paid medical, dental, and vision Comprehensive onboarding program Financial planning tools Flexible time off Flextime FSA and HSA Health and wellness benefits Holistic health and wellness benefits Leadership training Learning and development opportunities Parental leave Parental leave and support Peer-nominated awards Programs and events Recognition Remote-first company Support Support for autonomous work Support for Titans at all stages of life Telehealth options
Tasks- Build customer relationships
- Conduct Meetings
- Evaluate new technologies
- Mentor team
- Partner with teams
Analytical Coaching Communication Cross-functional Communication Customer Relationship Management Customer Success Excel Financial Planning Google Sheets Google Slides Google Suite Influence Leadership Marketing Mentoring Onboarding Organization Presentation Product Knowledge Product Management Product Marketing Prospecting Recruiting SaaS Sales Salesforce Sales Management Scheduling Slack Teams Training
Experience5 years
Education Timezones